Customer Service Advisor

Tamfol; Northampton; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Discretionary bonus

Health cash plan

Study support

Pension 5%

Cycle to Work

Electric car scheme

Wellbeing support

Volunteering leave

Charity match-funding

Job summary

Sage Homes in Northampton is seeking a Customer Service Advisor to deliver an exceptional experience for our customers, acting as the first point of contact across phone, email and digital channels.

You will complete probation with learning phase in office, then hybrid arrangement up to two days from home each week, aiming to resolve enquiries and provide accurate advice while collaborating with internal teams.

Qualifications

• Experience in a customer service or contact centre environment.
• Excellent communication skills with a passion for helping customers.
• Ability to solve problems, make decisions and work independently.
• Strong organisation skills with the ability to manage multiple priorities.
• Confidence using Microsoft Office applications and CRM systems.

Responsibilities

• Be the first point of contact for customers across phone, email and digital channels.
• Take ownership of enquiries and resolve customer issues quickly and effectively.
• Provide accurate advice and support while delivering an outstanding customer experience.
• Work collaboratively with internal teams to ensure seamless resolutions for customers.
• Use customer feedback and insight to help improve services and the customer journey.

Skills

Customer service

Communication skills

Problem solving

Organisational skills

CRM systems

Tools

Microsoft Office

CRM systems

Job description

Set up in 2017 and funded by Blackstone and Regis to help address the housing crisis in the UK, Sage Homes has now delivered more than 21,000 homes all of which are affordable. A further 2,500 new homes are in our construction pipeline.

Sage is proud to be England’s largest provider of newly built affordable homes for five successive years, providing our customers with high-quality, energy efficient properties (98% of Sage homes are EPC A or B) to live in safe, secure and thriving communities.

At Sage Homes, we remain committed to our mission of making new homes affordable for those who need them most, while delivering great customer support.

About the role:

Do you thrive in helping people and making a real difference? We’re looking for a customer-focused Customer Service Advisor to deliver an exceptional experience for our customers, acting as the first point of contact and ensuring every interaction is handled with care, professionalism and a commitment to finding solutions.

We want to set you up for success, so you’ll spend your first three months office-based learning the role and getting to know the team. Once you’ve successfully completed probation, you’ll be able to enjoy our hybrid working arrangement of up to two days working from home each week.

Key Responsibilities

• Be the first point of contact for customers across phone, email and digital channels.
• Take ownership of enquiries and resolve customer issues quickly and effectively.
• Provide accurate advice and support while delivering an outstanding customer experience.
• Work collaboratively with internal teams to ensure seamless resolutions for customers.
• Use customer feedback and insight to help improve services and the customer journey.

About you

• Experience in a customer service or contact centre environment.
• Excellent communication skills with a passion for helping customers.
• Ability to solve problems, make decisions and work independently.
• Strong organisation skills with the ability to manage multiple priorities.
• Confidence using Microsoft Office applications and CRM systems.

We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business. This may include internally and externally delivered development programmes and for permanent colleagues, opportunities to study for professional accreditations and qualifications.

Culture and benefits:

At Sage Homes, we want to empower diverse, ambitious people to thrive. We are fast-paced and inclusive, and encourage our people to use their passion, curiosity and inventiveness to help us create safe places for our customers to flourish.

To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:

• 25 days holiday, and an additional day for every year’s service (up to five years)
• Annual discretionary bonus scheme
• A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
• Study support package, helping you achieve your personal and professional development ambitions
• Workplace Pension – matching personal contributions up to 5%
• Cycle to Work scheme, helping you save up to 40% on a new bike and accessories
• Electric car scheme, enabling you to rent a brand-new electric car at low-cost payments
• Wellbeing support through MyndUp
• Two days’ paid volunteering leave a year, allowing you to support causes you care about
• Charity fundraising support, with match-funding up to £1,000 for good causes

We believe that investing in our people is key to our success. Our benefits are designed to support your well-being, professional growth, and work-life balance, ensuring you feel valued and empowered to make a difference every day.