Saturday Assistant

North Northamptonshire Council; Rushden; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Employee Assistance Programme

Employee Benefits Scheme

Wellbeing support

Travel rates at HMRC rates

Hybrid and flexible working

Job summary

North Northamptonshire Council Libraries is seeking a Saturday Assistant to join the LibraryPlus team at Rushden Library, delivering friendly customer service and helping with IT tasks to enable self-service for the community.

You will welcome diverse customers, assist with events and activities, enrol new members, and promote volunteering opportunities while upholding our standards of presentation and behaviour.

Qualifications

• Experience working as part of a team.
• Excellent communication skills with ability communicate with a wide variety of people.
• Confident IT Skills.
• Enthusiasm with a flexible, positive attitude.

Responsibilities

• Provide first point of customer service for a diverse range of customers and enquiries.
• Assist customers with self-service and other IT systems.
• To support activities and services for the whole community including those for families with children.
• To be knowledgeable and effective in the use of a variety of IT systems to: Process all sales transactions accurately. Enrol new members. Be competent in the use of the Library Management System. Assist customers with the NNC website and other online services.
• Promote volunteering opportunities.
• Ensure the Quality Standards for Presentation and Behaviour which contribute to the customer care ethos are met at all times.

Skills

Teamwork

Communication

IT skills

Flexibility

Tools

Library Management System

NNC website

Job description

Do you want to be part of a team providing excellent customer service to the local community? Do you have a passion for helping people? Are you a confident communicator with keen listening skills? If so, this might be the role for you.

We have an exciting opportunity to join our LibraryPlus team as a Saturday Assistant to help deliver a wide range of services and events to the local community. North Northamptonshire Council Libraries are community hubs and our Saturday Assistants are at the heart of the frontline assisting customers with accessing the Library systems, supporting events and dealing with a variety of enquiries. Providing digital support, our Saturday assistants will aid customers with their IT skills, enabling them to self-serve using the NNC website and other online services effectively and confidently.

Responsibilities

• 1. Provide a first point of customer service for a diverse range of customers and enquiries.
• 2. Assist customers with self-service and other IT systems.
• 3. To support activities and services for the whole community including those for families with children.
• 4. To be knowledgeable and effective in the use of a variety of IT systems to: Process all sales transactions accurately. Enrol new members. Be competent in the use of the Library Management System. Assist customers with the NNC website and other online services.
• 5. Promote volunteering opportunities.
• 6. Ensure the Quality Standards for Presentation and Behaviour which contribute to the customer care ethos are met at all times, Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are: Customer-focused Respectful Efficient Supportive Trustworthy Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Qualifications and Experience

• Experience of working as part of a team.
• Excellent communication skills with ability communicate with a wide variety of people.
• Confident IT Skills.
• Enthusiasm with a flexible, positive attitude.

It would also be beneficial for you to have:

• Experience of customer service delivery.
• Experience of supporting events.

Where & where you will be working: This role is based at Rushden Library. This role will require working Saturdays and candidates will need to be flexible to the business needs of the service. This post requires an ability and willingness to travel to and to work at other libraries within the area if required.

Here at North Northamptonshire Council, we're transforming for the better, using all our creativity and imagination to create the best life for our local people. You'll find that we have a wide range of careers that may be more surprising than you think! Why choose us? We offer a vibrant working environment with:

Benefits

• Employee Assistance Programme.
• Employee Benefits Scheme.
• wellbeing support.
• travel rates at HMRC rates.
• supporting a range of active Employee Network Groups.
• a competitive salary.
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council.
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days.
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.