Customer Service Advisor

Vrieservice; North East; On-site; Full time

Job summary

A leading company in customer service is seeking a Customer Service Advisor for their Durham location. The role involves delivering excellent customer support and engaging in various tasks to enhance the customer experience. Ideal candidates possess strong communication skills and a commitment to customer satisfaction. This temporary position offers flexible shifts and is suitable for entry-level applicants looking to grow in a vibrant work environment.

Qualifications

• Positive approach to customer service required.
• Good communication and computer skills necessary.
• Openness to learning new things essential.

Responsibilities

• Deliver a first-class customer experience.
• Resolve customer queries on first contact.
• Engage in training and support sessions.

Skills

Customer Focus

Communication

Team working

Flexibility

Job description

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Customer Service Representative

Location: Durham, DH1 1SL

Job Purpose / Overview

As a Customer Service Representative, you'll be responsible for delivering a first-class customer experience to help make NS&I the UK's most trusted savings provider. Working in a fast-paced contact centre environment that has the customer at the heart of everything we do. A Customer Service Representative is someone that has a positive approach to customer service, good communication and computer skills, and is open to learning new things. Some key parts of the role are detailed below.

Customer Service Representative

Shift Times: Flexible work patterns to cover the below working hours; 8am-8pm on weekdays, 8am-6pm on weekends

Pay Rate: £12.60PH

Location: Durham, DH1 1SL

Job Purpose / Overview

As a Customer Service Representative, you'll be responsible for delivering a first-class customer experience to help make NS&I the UK's most trusted savings provider. Working in a fast-paced contact centre environment that has the customer at the heart of everything we do. A Customer Service Representative is someone that has a positive approach to customer service, good communication and computer skills, and is open to learning new things. Some key parts of the role are detailed below.

Customer - Help resolve customer queries on first contact whilst meeting the required quality assurance and customer satisfaction standards. Actively engage in all training, coaching and support sessions to help deliver a first-class customer experience.

People - Live the Sopra Steria values towards colleagues and customers at all times. Ensuring people feel safe and respected in work. Proactively engaging in wellbeing and people activities.

Transformation - Dealing with a variety of ad hoc duties. Acting as appropriate on trends including customer feedback and technical issues. Proactively support with change activities to help make NS&I the UK's most trusted savings provider.

Compliance and Regulation: Follow all compliance, legal and regulatory requirements, completing all relevant training.

To succeed you will need

Customer Focus: Committed to building excellent relationships with customers, based on a full understanding of their needs. Dedicated to delivering what is promised.

Team working: Working together by involving others in goals and plans, sharing knowledge, taking a positive role in teambuilding and collaboration with other teams.

Personal development: Continuously reviewing and improving personal skills, seeking challenging opportunities to stimulate personal development and growth.

Flexibility: Taking a flexible approach, revising plans and decisions considering new information and changing circumstances, dealing positively with organizational change.

Apply now and a member of the team will be in touch!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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