Field Account Executive – Work-from-Home, based in Scotland (Glasgow and\or Edinburgh area)

Western Union; City of Edinburgh; Remote; GBP 30,000 - 40,000; Full time

Job summary

A global leader in Money Transfer is seeking a Field Account Executive based in Scotland. The role involves managing partnerships, supporting agent success, and expanding the agent network. Ideal candidates will excel in communication and account management, enjoy independent work, and be ready for regular travel in a fast-paced environment.

Benefits

25 days annual leave plus public holidays

Comprehensive life & medical cover

Contributory pension plan

Qualifications

• Proven experience in account management, partner support, or outside sales.
• Strong interpersonal skills with the ability to build trust and communicate effectively.
• Fluent in English; additional languages are highly welcomed.

Responsibilities

• Build and maintain long-term relationships with existing agent partners.
• Onboard new agents and guide them through activation and integration.
• Monitor performance data and identify new business opportunities.

Skills

Account management

Interpersonal skills

Problem-solving

Negotiation

Communication

Tools

Salesforce

Microsoft Office

Job description

Field Account Executive – Work-from-Home, based in Scotland (Glasgow and\or Edinburgh area)

Are you passionate about building strong relationships and helping businesses grow? Do you enjoy managing and nurturing existing partnerships while identifying opportunities to expand their potential? Would you like to work for a global leader in Money Transfer that believes when money moves, better things can happen?
If you’re energized by working closely with clients, understanding their needs, and becoming a trusted partner in their success, then it’s time to join Western Union as a Field Account Executive.

Western Union powers your pursuit.

As a Field Account Executive, you’ll play a key role in supporting and growing our agent network across Scotland and North East England. While your coverage spans a broad region, most of your activity will be concentrated between Glasgow and Edinburgh—so the ideal candidate will be based in or near this area and open to regular travel across the region.

In this relationship-driven role, you’ll focus on maintaining and developing partnerships with our existing Western Union agents, supporting their success, and identifying new opportunities for growth. You’ll also work closely with our dedicated new business team to help onboard new agents and ensure they’re set up for long-term success.

Role Responsibilities

• Build and maintain strong, long-term relationships with existing agent partners, supporting them to optimize performance and grow their business.
• Act as a trusted advisor by understanding agents’ needs, identifying opportunities for improvement, and providing proactive, tailored support.
• Onboard new agents and guide them through activation, training, and integration into the Western Union network.
• Regularly visit agent locations, especially high-performing or strategic sites, to support and strengthen partnerships.
• Monitor performance data and business trends, using insights to drive results and address any operational or service challenges.
• Identify and sign new business opportunities, helping to expand our agent network in high-potential areas.
• Own revenue growth and productivity metrics within your assigned territory.
• Serve as the first point of contact for your agents, providing day-to-day support and ensuring a smooth partnership experience.

Role Requirements

• Proven experience in account management, partner support, or outside sales.
• Strong interpersonal skills with the ability to build trust, actively listen, and communicate effectively across cultures.
• Demonstrated ability to manage relationships, solve problems proactively, and support business growth through collaboration.
• Excellent organizational, verbal, and written communication skills, with attention to detail.
• Ability to work independently and thrive in a global, fast-paced environment.
• Strong negotiation and decision-making abilities.
• Proficiency in Salesforce and Microsoft Office tools.
• Knowledge of the UK money transfer or remittance market is a strong advantage.
• Fluency in English is required; additional languages are highly welcomed and valued.
• Must hold a valid UK driver’s license and be open to regular field travel across Scotland and North East England.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United Kingdom specific benefits include:

• 25 days annual leave – plus 8 public holidays
  
  
• Comprehensive life & medical cover – including dependents.
  
  
• Contributory pension plan

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.