Customer Service Advisor

EE Limited; Newport; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Online GP

Carer’s Leave

Family Leave

Discounts on EE & BT

Career Development

Volunteering Days

Optional Private Healthcare

Job summary

EE Limited in Merthyr Tydfil is hiring a Customer Service Advisor to support customers from the Merthyr Tydfil Contact Centre on a 37.5 hour week schedule.

You will handle inbound calls, provide guidance, and resolve issues, while enjoying a structured training program and opportunities for career development.

Benefits include a starting salary of £26,116 with progression to £26,738 after eight months, online GP, carers leave, family leave, and employee discounts.

Qualifications

• Experience in customer-facing roles, preferably in a contact centre.
• Excellent verbal and written communication skills.
• Demonstrated empathy and problem-solving abilities.

Responsibilities

• Answer customer calls and provide support and guidance.
• Build relationships and deliver exceptional service.
• Participate in training and adapt to new products and processes.

Skills

Customer service

Communication

Empathy

Problem solving

Job description

Customer Service Advisor

Application Deadline: 2026-10-16T00:00:00

Location: Newport, Gwent, GB, NP20 1

Additional Info: Any

Contract Type: EE

Closing Date: 2026-11-18T02:00:09.453

Role Details:

EE Merthyr Tydfil Contact Centre - 37.5 Hours per week

Shift Pattern:

• Monday - OFF
• Tuesday - 8:00AM - 5:00PM
• Wednesday - 8:00AM - 5:00PM
• Thursday - 8:00AM - 5:00PM
• Friday - 8:00AM - 5:00PM
• Saturday - 9:00AM - 3:00PM
• Sunday - OFF

Salary and Benefits:

• Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year
• Huge Discounts: Save on EE & BT products, including mobile and broadband
• Career Development: Ongoing support to help you grow your skills and develop
• Volunteering Days: Paid time off to give back to your local community
• Optional Private Healthcare and Dental: Protection for you and your family

About the Role:

Are you someone who loves connecting with people and making a difference? If you have a warm and engaging personality and enjoy helping others, you could be a perfect fit for the Customer Service Advisor role at EE in Merthyr Tydfil.

At EE, we believe every interaction should be a positive one. You'll engage with customers over the phone, offering support, guidance, and helping with any solutions they need. Your role will be all about building relationships and providing exceptional service.

To thrive in this role, you'll need to be empathetic, patient, and dedicated to helping people. Your ability to listen, understand, and build relationships will be key to your success. You'll be the friendly voice that customers rely on for support. We'll provide all the comprehensive training you need to ensure you can confidently discuss our products and services.

We understand that life is ever-changing. This role offers flexibility, some of the ways we do this is allowing you to schedule your own breaks or bank time to take off so you can go to those events or appointments. We're committed to supporting your success in both your professional and personal life.

Join us for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?

#s1-Gen

Are you someone who loves connecting with people and making a difference? If you have a warm and engaging personality and enjoy helping others, you could be a perfect fit for the Customer Service Advisor role at EE in Merthyr Tydfil. At EE, we believe every interaction should be a positive one. You'll engage with customers over the phone, offering support, guidance and helping with any solutions they need. Your role will be all about building relationships and providing exceptional service. To thrive in this role, you'll need to be empathetic, patient, and dedicated to helping people. Your ability to listen, understand, and build relationships will be key to your success. You'll be the friendly voice that customers rely on for support. We'll provide all the comprehensive training you need to ensure you can confidently discuss our products and services. We understand that life is ever-changing. This role offers flexibility, some of the ways we do this is allowing you to schedule your own breaks or bank time to take off so you can go to those events or appointments. We're committed to supporting your success in both your professional and personal life. Join us for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?

Monday - OFF Tuesday - 8:00AM - 5:00PM Wednesday - 8:00AM - 5:00PM Thursday - 8:00AM - 5:00PM Friday - 8:00AM - 5:00PM Saturday - 9:00AM - 3:00PM Sunday - OFF

Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme

• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year.
• Huge Discounts: Save on EE & BT products, including mobile and broadband.
• Career Development: Ongoing support to help you grow your skills and develop
• Volunteering Days: Paid time off to give back to your local community.
• Optional Private Healthcare and Dental: Protection for you and your family.