Customer Service Representative - Newcastle, UK

Randstad Technologies Recruitment; North East; On-site; GBP 26,000 - 32,000; Full time

Job summary

Randstad Technologies Recruitment in Newcastle, UK is seeking a Customer Service Agent for a 6-month contract (with potential extension). The role is onsite and focuses on handling Personal Loans accounts via inbound calls, updating records and delivering timely service.

You will join a collaborative team, adhere to GDPR, and aim for first-contact resolution while meeting KPIs such as Average Handling Time in a fast-paced environment.

Qualifications

• Experience in a call centre/contact centre environment.
• Experience delivering high-quality customer service.

Responsibilities

• Acting as first point of contact for Personal Loans account holders via inbound calls.
• Take responsibility for managing customer information in line with GDPR experience.
• Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service.
• Striving to ensure a first-outcome resolution for our customers.
• Able to work in a fast-paced environment while ensuring that processes & procedures are followed.
• Can ensure that customer records are kept accurate and up to date.
• Able to achieve Key Performance Indicators such as Average Handling Time.

Skills

Call Centre/Contact Centre Experience

Customer Service Experience

Job description

Role: Customer Service Agent Type: Contract (6 Months with potential extension)
Location: Newcastle, UK
Working Model: Onsite

We are looking for a candidate that will carry out the following role and responsibilities, which includes but is not limited to:

• Acting as first point of contact for Personal Loans account holders via inbound calls
• Take responsibility for managing customer information in line with GDPR experience
• Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service
• Striving to ensure a first-outcome resolution for our customers
• Able to work in a fast-paced environment while ensuring that processes & procedures are followed
• Can ensure that customer records are kept accurate and up to date
• Able to achieve Key Performance Indicators such as Average Handling Time

Required:

• Call Centre/Contact Centre Experience
• Customer Service Experience

Desirable:

• Financial Customer Service Experience
• Personal Loans Service Experience
• Customer Records Management