Customer Service Advisor

BT Communications Ireland Limited; Cardiff; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Online GP

Carer’s leave up to 2 weeks

Family Leave - 18 weeks full pay

Discounts on EE & BT products

Private Healthcare and Dental (option)

Season Ticket Travel Loan

Volunteering days

Job summary

BT plc in Cardiff is hiring a Customer Service Advisor to support the Home Tech team. You will handle customer calls regarding home tech queries and use your problem-solving skills to assist with smart devices and services.

No prior tech experience is required; if you are naturally helpful, calm and good at building relationships, we will train you and help you grow within EE/BT.

Qualifications

• We welcome candidates with transferable skills and a willingness to learn.
• You don’t need specific experience to join us; we can train you on the rest.

Responsibilities

• Talk on the phone to customers with home tech queries.
• Be friendly, calm and build relationships; training will be provided to support growth.

Job description

Customer Service Advisor

Req ID: 64451

Posting Start Date: 09/11/2026

Posting End Date:

Job Function: EE Contact Centres

Division: Consumer

Job Location: GBR Cardiff 3 Capital Quarter

Advertised Salary: £26,116.00

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Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE.

Why not use your skills to make a difference and join our Home Tech Team in Cardiff. You’ll be talking over the phone to customers with all sorts of home tech-related queries.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time.

What’s in it for you?

• A great starting salary of £26,116 pro-rata rising to £26,738 pro-rata after 8 months of being here
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
• Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
• Volunteering days, so you can give back to your local community
• Optional Private Healthcare and Dental, to protect you and your family

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?