Customer Service Advisor

Pure Jobs US; Mickle Trafford; Hybrid; Full time

Job summary

A leading company is looking for a Customer Service Advisor for their office in Trafford Park. This role is perfect for someone with call centre experience, offering £14.29 per hour with hybrid working after training. The advisor will manage customer queries, providing support while learning basic technical knowledge.

Qualifications

• Previous experience in a call centre or customer-facing role.
• Confident communicator with a calm and composed phone manner.
• Able to manage difficult conversations and turn them into positive experiences.

Responsibilities

• Answering inbound calls from homeowners regarding property updates.
• Handling high volumes of customer queries with professionalism.
• Managing and de-escalating calls from unhappy clients.

Skills

Communication

Calmness

Empathy

Attention to detail

Proactivity

Job description

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Customer Service Advisor – Trafford Park

| 8am – 4pm | Mon – Fri | Hybrid, 2–3 Office Days Per Week

We’re looking for a confident and resilient Customer Service Advisor to join our team in Trafford Park, initially on a temporary, ongoing basis. This role is ideal for someone with call centre experience and a calm, empathetic approach when dealing with challenging or frustrated customers.

What you'll be doing:

• Answering inbound calls from homeowners regarding property updates and issues
• Handling high volumes of customer queries with professionalism and patience
• Managing and de-escalating calls from unhappy or concerned clients
• Providing clear and concise updates, logging information accurately
• Learning basic technical knowledge to help guide callers (full training provided)

What we’re looking for:

• Previous experience in a call centre or customer-facing role
• Confident communicator with a calm and composed phone manner
• Able to manage difficult conversations and turn them into positive experiences
• A proactive team player with strong attention to detail
• Comfortable with basic tech and willing to learn on the job

The Details:

• £14.29 per hour (Paid weekly!)
• Location: Trafford Park (2–3 days per week in-office)
• Hours: 8:00am – 4:00pm, Monday to Friday + overtime (Flexibility to work hours, between 8 am – 6 pm)
• Hybrid working after training

If you thrive under pressure and take pride in supporting customers through their queries, we’d love to hear from you.

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