Customer Service Advisor

TN United Kingdom; Metropolitan Borough of Solihull; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor in Solihull. This temporary position offers an exciting opportunity to engage with customers through phone calls, providing essential support and information. The role requires strong communication skills and the ability to handle calls under pressure. With training and onsite support provided, you'll thrive in a collaborative environment. If you're passionate about delivering excellent customer service and ready to take on challenges, this role is perfect for you.

Qualifications

• Experience in contact centres is desired.
• Familiarity with handling phone calls under pressure.

Responsibilities

• Handle calls for the majority of the role using a designated line.
• Follow a provided script with FAQ answers.

Skills

Call Handling

Customer Service

Communication Skills

Ability to Work Under Pressure

Job description

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Customer Service Advisor needed in Solihull

The rate is £13.47ph PAYE.

This is a temporary position.

The reference number is: 449133.

The successful candidate will be solely focused on the project (37 hours; 9am – 5pm, Monday to Friday, with one day from 9am – 4:30pm).

Responsibilities include call handling for the majority of the role, using a designated line for this project. A script with FAQ answers will be provided. There will be limited email correspondence.

Training will be provided, and support will always be available onsite.

Experience in contact centres or familiarity with handling phone calls under pressure is desired.