Sales Advisor

BT Group; United Kingdom; Remote; GBP 26,000 - 27,000; Full time

Benefits offered by this job

24/7 GP appointments

Free parking

EE product discounts

Job summary

BT Group is seeking a Sales Advisor for the EE Contact Centre in Merthyr Tydfil. You will handle incoming calls from EE customers, help them discover the best deals on phones and broadband, and guide them through product options.

A friendly listener with a persuasive yet helpful approach will thrive here, with clear targets and uncapped commission potential. You’ll join a lively team in a full-time role, working 37.5 hours per week, with training provided to get you up to speed on EE products

Qualifications

• Friendly and outgoing personality with energy for talking to customers.
• Willingness to learn and adapt in a busy contact centre environment.
• Ability to understand customer needs and match products accordingly.

Responsibilities

• Take incoming calls from existing EE customers and help them find the best deals on phones and broadband.
• Guide customers through available tech products and services to meet their needs.
• Provide friendly, effective service and work to meet sales targets.

Skills

Excellent communication

Active listening

Fluent English

Job description

Sales AdvisorReq ID: 62802Posting Start Date: 15/09/2026Posting End Date:Job Function: EE Contact CentresDivision: ConsumerJob Location: GBR-Merthyr Tydfil-EE ContactAdvertised Salary: £26,116.00##EE Merthyr Tydfil Contact Centre - Full-time role - 37.5 Hours per weekIf you’re outgoing, full of energy and love talking to people, you’d be better off in sales with EE.Maybe you’ve worked in retail, or hospitality before. You know how to deal with customers but you’re looking for something more exciting – a job that’s going to challenge you. And, of course, you want to earn a bit more cash.Our team in Merthyr is full of people like you – so you’ll be in great company here.**What does being a sales advisor involve?**You’ll join a lively sales team in our Merthyrcontact centre. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You’ll also help them to navigate the different tech products we sell.You need to be a great listener as well as a fluent talker. A lot of the time, you’ll pick up on something that someone has said, then use that to match them with the perfect product.##**Forget what you’ve heard about sales**Don’t let what you’ve heard about sales put you off. Let’s smash a few myths...* Yes, there are targets to hit. But the kind of people who like sales, love that. You’re probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work.* It’s not “cold calling”. The calls come in to you and you decide how best you can help the customer. That’s why we value resourceful people who like fixing problems.* People say it’s “hard selling”. It’s really not! You’re basically talking to people about fun tech stuff that they already want. Who doesn’t love a better phone, faster broadband or a new console?##**Why you’ll be better off at EE**GREAT MONEY – you start on £26,116 which goes up to £26,738 after 8 months.UNCAPPED COMMISSION – the more you sell, the more you can earn. BRILLIANT BENEFITS – including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year.GROWTH – we’re passionate about developing our people. There are plenty of career paths across EE and BT.FLEXIBILITY – you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family.GREAT PEOPLE – you’re working with people like you. It’s a sociable, supportive environment.