Customer Service Advisor

Ee Merthyr Tydfil Contact Centre; Cilfrew; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Uncapped commission

Flexible hours

GP appointments for you and family

Job summary

EE Merthyr Tydfil Contact Centre is hiring for a part-time Sales Advisor in Merthyr Tydfil. The role focuses on handling incoming calls from EE customers and helping them find the best mobile and broadband deals.

You’ll navigate products, listen carefully, and match customers with ideal solutions. The team offers uncapped commission, flexible hours, and attractive benefits including GP access, parking, and product discounts.

Qualifications

• If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE.
• Maybe you've worked in retail, or hospitality before.
• You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you.

Responsibilities

• You'll join a lively sales team in our Merthyr contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband.
• You'll also help them to navigate the different tech products we sell.
• You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product.

Job description

Customer Service Advisor

Aberdulais

West Glamorgan

GB

SA10 8

Any

2026-10-29T15:00:58.183

EE Merthyr Tydfil Contact Centre - Part-time role - 20.0 Hours per week

Part-time shift pattern (PLEASE VIEW IN LANDSCAPE ON MOBILE):

• Monday OFF
• Tuesday OFF
• Wednesday 4:15PM - 9:00PM
• Thursday 4:15PM - 9:00PM
• Friday 4:15PM - 9:00PM
• Saturday 10:00AM - 5:30PM
• Sunday OFF

Job Description

If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our team in Merthyr is full of people like you - so you'll be in great company here.

What does being a sales advisor involve?

You'll join a lively sales team in our Merthyr contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product.

Myths about sales

Forget what you've heard about sales. Don't let it put you off. Let's smash a few myths...

• Yes, there are targets to hit. But the kind of people who like sales, love that.
• You're probably naturally competitive. You get a buzz out of beating the person next to you.
• You hate being bored at work.
• It's not "cold calling". The calls come in to you and you decide how best you can help the customer.
• That's why we value resourceful people who like fixing problems.
• People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want.
• Who doesn't love a better phone, faster broadband or a new console?

Why you'll be better off at EE

• GREAT MONEY - you start on £26,116 pro-rata which goes up to £26,738 pro-rata after 8 months.
• UNCAPPED COMMISSION - the more you sell, the more you can earn.
• BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year.
• GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT.
• FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family.
• GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.