Customer service advisor

Robert Walters UK; Manchester; On-site; GBP 23,000 - 25,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Advisor to enhance customer journeys in the motor insurance sector. This role offers the chance to work in a dynamic environment, providing top-notch service and administrative support. You'll be responsible for handling customer queries, administering policies, and ensuring compliance with company guidelines. If you're passionate about delivering exceptional service and have a background in insurance, this is the perfect opportunity to advance your career in a supportive team. Join us and make a difference!

Benefits

Performance Bonus

Dynamic Work Environment

Monday to Friday Working Hours

Qualifications

• Experience in customer service, sales, claims, or renewals in motor insurance.
• Self-motivated with strong organizational and time-management skills.

Responsibilities

• Provide exceptional customer service and handle queries efficiently.
• Administer policies and support customers with adjustments and claims.

Skills

Customer Service

Insurance Knowledge

Communication Skills

Organizational Skills

IT Proficiency

Job description

Customer service advisor (Motor insurance)Salary: £23,000 - £25,000 + Performance Bonus (Paid monthly)Location: Manchester (Outskirts of Manchester city centre)Office based, Monday to Friday 09.00am – 17.00pm

Keywords: Customer Service, Insurance, Call centre, Contact centre, Inbound calls

We are seeking a dedicated and enthusiastic Customer Service Advisor to join our dynamic team. This job offers an excellent opportunity to work in a fast-paced environment, providing top-notch customer service and administrative support related to insurance needs. The successful candidate will be responsible for ensuring the best possible customer journey, adhering to company and FCA rules and guidelines.

• Competitive salary range of £23,000 - £25,000 Per annum + Performance bonus
• Opportunity to work in a leading motor insurance provider
• Dynamic and supportive work environment
• Monday to Friday working hours

What you'll do:

As a Customer Service Advisor, you will play a pivotal role in enhancing the customer journey. You will be responsible for providing excellent customer service, handling queries, administering policies and offering support across all insurance products.

• Provide an exceptional level of customer service dealing with queries and administering policies
• Offer support via the full range of Insurance products provided by the company in connection with customer requirements and needs for Adjustments and Claims support
• Plan and process mid-term adjustments and customer service queries efficiently
• Contribute to achieving individual and team goals by developing effective relationships internally and externally
• Adhere to both Company and FCA rules and guidelines

What you bring to the job:

The ideal candidate for the Customer Service Advisor role will bring a wealth of product knowledge and industry experience.

• Ideally customer service, sales, claims or renewals experience in the motor insurance industry
• Self-motivation and ability to work independently
• Excellent organisational and time-management skills
• Exceptional oral and written communication skills
• Proficiency in IT

What's next:
Ready to take your career to the next level? Apply now!

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

About the job

Contract Type: FULL_TIME

Specialism: Business Support

Focus: Customer Service

Industry: Call Centre and Customer Service

Workplace Type: On-site

Experience Level: Associate

Location: City Of Manchester

Contract Type: FULL_TIME

Specialism: Business Support

Focus: Customer Service

Industry: Call Centre and Customer Service

Salary: £23,000 - £25,000 per annum + + monthly performance bonus (£150 - £300)

Workplace Type: On-site

Experience Level: Associate

Location: City Of Manchester

FULL_TIME

Job Reference: 1PRO5N-E05DCEDD

Date posted: 25 March 2025

Consultant: Tom Halsall

northern-west business-support/customer-service 2025-03-25 2025-05-24 call-centre-and-customer-service City Of Manchester Greater Manchester GB GBP 23000 25000 25000 YEAR Robert Walters https://www.robertwalters.co.uk https://www.robertwalters.co.uk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true