Customer Service Advisor

Utility People; Luton; On-site; GBP 23,000 - 26,000; Full time

Job summary

An independent B2B Energy Supplier is seeking a diligent Customer Service Advisor to manage inquiries and ensure timely resolutions. The role requires strong customer service experience, proficiency in MS Office, and the ability to build solid relationships. You will have the opportunity to contribute to process improvements and enjoy various benefits including flexible working hours and an annual bonus. Apply today to join their dynamic team!

Benefits

25 days holiday + BH

Annual Bonus

Flexitime

Wellbeing support

Qualifications

• Experience in a call centre environment necessary.
• Strong written and verbal communication skills.
• Ability to build relationships and credibility.

Responsibilities

• Manage customer inquiries effectively and timely.
• Process tenancy changes and contracts accurately.
• Maintain data accuracy and seek improvements.

Skills

Customer Service

Communication

Interpersonal Skills

IT Skills

Attention to Detail

Multitasking

Tools

MS Office

Job description

Our client, an independent B2B Energy Supplier, is looking for a Customer Service Advisor to join their team. In this role, you’ll handle customer enquiries, ensure timely resolutions, manage supply transfers, maintain asset records and perform vital administrative tasks to support the business. To succeed in this role, you’ll need excellent customer service skills gained in a similar role, strong MS Office proficiency and the ability to build great relationships. If this sounds like you - apply today!

Key responsibilities for the Customer Service Advisor:

• Process change of tenancies that occur, accurately and in a timely manner
• Liaise with clients and associated third parties both verbally and in writing
• Ensure customer and broker enquiries are resolved in a timely and effective manner
• Shared management of the busy shared customer enquiry inbox
• Process contracts ensuring that customer accounts and payment details are set up correctly
• Seek to identify process or system improvements
• Maintain data accuracy

Skills and experience required for the Customer Service Advisor:

• Customer Service experienced gained in a call centre environment is essential
• Excellent verbal and written communication skills
• Excellent interpersonal skills with the ability to establish credibility and build relationships
• Excellent IT skills, with proven working knowledge of MS Office including MS Excel
• Excellent attention to detail and a high level of accuracy in all areas of work
• Able to multitask and prioritise within a challenging environment
• Able to work well both individually as well as part of a team

Benefits include – 25 days holiday + BH, Annual Bonus, Flexitime, Wellbeing support etc.