Customer Service Advisor

E3recruitment; Lower Hopton; On-site; GBP 30,000; Full time

Job summary

A global leading manufacturer of furniture is looking for a Customer Service Advisor at their West Yorkshire facility. This role involves processing orders, responding to inquiries, and providing excellent customer service. The ideal candidate will have relevant experience and a commitment to a customer-first approach, contributing to a positive workplace culture focused on integrity.

Benefits

8% Combined pension

Enhanced Maternity and Paternity pay

On-site parking

Qualifications

• Experience as a Customer Service Advisor or in a similar role within manufacturing.
• Proficient in using CRM systems, Excel, and Outlook.
• Professional demeanor with the ability to communicate clearly.

Responsibilities

• Process and respond to customer service tickets within an agreed timeframe.
• Provide accurate quotations and follow up on outstanding quotes.
• Collaborate with stakeholders for timely deliveries.

Skills

Customer first mindset

Communication

Attention to detail

Education

Experience as Customer Service Advisor or similar

Background in a manufacturing environment

Tools

CRM systems

Microsoft Excel

Microsoft Outlook

Job description

Customer Service Advisor required for a Global leading manufacturer of furniture, representing 10 brands sold across 80 countries.

This company employs over 1900 staff globally and are actively searching for a Customer Service Advisor for their West Yorkshire manufacturing facility.

The successful Customer Service Advisor will be easily able to commute to HUDDERSFIELD from surrounding towns & cities, including Halifax, Brighouse, Barnsley, Dewsbury, Leeds and Wakefield.

Key Responsibilities of the Customer Service Advisor will include:

• Process and respond to customer service tickets within an agreed timeframe
• Process incoming orders by verifying the customers requirements and the products pricing
• Collaborate with internal stakeholders to ensure timely deliveries and provide shipping updates to customers
• Respond to and document warranty claims, returns and credit notes as required
• Provide accurate and timely quotations to customers and follow up on outstanding quotes
• Respond to customers invoice and payment queries

For the Customer Service Advisor, we are keen to receive CV’s from candidates who possess:

• Experience as Customer Service Advisor or similar within a manufacturing environment
• Experience using CRM systems, Microsoft Excel and Outlook
• A ‘Customer first’ mindset
• Professional demeanour and the ability to communicate technical details clearly

Salary & Benefits:

• £30,000 (depending on experience)
• 8% Combined pension
• Enhanced Maternity and Paternity pay
• A positive workplace cultured focused around honesty and integrity
• On-site parking
• Monday to Friday – 08:30am to 16:30pm

To apply for this position, please click “Apply Now” and attach a copy of your CV. Alternatively, please contact Alex Feather at E3 Recruitment for more information