Customer Service Advisor

E3 Recruitment; Lower Hopton; On-site; GBP 30,000; Full time

Job summary

A global leading manufacturer of furniture is seeking a Customer Service Advisor for their West Yorkshire facility. The successful candidate will handle customer service inquiries, process orders, and collaborate with various stakeholders to enhance customer satisfaction. This role offers a competitive salary of £30,000 with additional benefits, including an 8% pension contribution and enhanced maternity/paternity pay.

Benefits

8% Combined pension

Enhanced Maternity and Paternity pay

On-site parking

Positive workplace culture

Qualifications

• Experience as Customer Service Advisor or similar within a manufacturing environment.
• Experience using CRM systems, Microsoft Excel, and Outlook.

Responsibilities

• Process and respond to customer service tickets within an agreed timeframe.
• Collaborate with internal stakeholders to ensure timely deliveries.
• Respond to and document warranty claims, returns, and credit notes.

Skills

Customer first mindset

Professional demeanor

Communication of technical details

Tools

CRM systems

Microsoft Excel

Microsoft Outlook

Job description

Customer Service Advisor required for a Global leading manufacturer of furniture, representing 10 brands sold across 80 countries.

This company employs over 1900 staff globally and are actively searching for a Customer Service Advisor for their West Yorkshire manufacturing facility.

The successful Customer Service Advisor will be easily able to commute to HUDDERSFIELD from surrounding towns & cities, including Halifax, Brighouse, Barnsley, Dewsbury, Leeds and Wakefield.

Key Responsibilities of the Customer Service Advisor will include:

• Process and respond to customer service tickets within an agreed timeframe
• Process incoming orders by verifying the customers requirements and the products pricing
• Collaborate with internal stakeholders to ensure timely deliveries and provide shipping updates to customers
• Respond to and document warranty claims, returns and credit notes as required
• Provide accurate and timely quotations to customers and follow up on outstanding quotes
• Respond to customers invoice and payment queries

For the Customer Service Advisor, we are keen to receive CV's from candidates who possess:

• Experience as Customer Service Advisor or similar within a manufacturing environment
• Experience using CRM systems, Microsoft Excel and Outlook
• A ‘Customer first' mindset
• Professional demeanour and the ability to communicate technical details clearly

Salary & Benefits:

• £30,000 (depending on experience)
• 8% Combined pension
• Enhanced Maternity and Paternity pay
• A positive workplace cultured focused around honesty and integrity
• On-site parking
• Monday to Friday - 08:30am to 16:30pm

To apply for this position, please click “Apply Now” and attach a copy of your CV.Alternatively, please contact Alex Feather at E3 Recruitment for more information