Customer Service Advisor

Driver Hire Borders; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Driver Hire Borders recherche un Customer Service Advisor passionné pour rejoindre son équipe. Vous aurez la responsabilité de bâtir des relations solides avec les clients, en offrant un service irréprochable et en exploitant votre expertise produit pour améliorer leur expérience. C'est une opportunité d'évoluer dans un environnement de travail dynamique au sein d'une entreprise très performante du secteur.

Benefits

Allocations de vacances généreuses

Assurance vie

Réductions chez des détaillants

Reconnaissance des employés

Plan de pension complet

Qualifications

• Expérience dans un environnement de service client souhaitée.
• Capacité à créer des relations solides avec les clients.
• Orienté vers le service et capable de travailler de manière autonome.

Responsibilities

• Gérer les demandes clients par téléphone, email et site web.
• Prendre en charge le parcours client et améliorer le service.
• Maximiser les opportunités de vente additionnelle.

Skills

Communication

Relation Client

Initiative

Job description

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Customer Service Advisor, you’ll be doing one of the most important jobs in our business—looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.

In this role, you’ll be responsible for delivering a best-in-class service, using your product knowledge and expertise to maximize upselling opportunities. Your days will include communicating with customers via telephone, email, and website requests. You’ll manage orders from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll need to think on your feet and use your initiative to ensure we deliver the best experience and continually improve our service.

This is a fantastic opportunity for individuals from a customer service background, ideally with industry experience, who want to see and feel the impact of their work in a hands-on, operational, service-focused environment.

What can we offer you? You’ll join a highly successful FTSE100 company—the UK’s largest equipment rental provider. We offer a flexible rewards package, including generous holiday allowance (with options to buy and sell leave), life assurance, retail discounts, employee recognition awards, and a comprehensive pension scheme.