Customer Service Advisor

Avature; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in sustainable packaging solutions is seeking a Customer Service professional. The role involves managing customer orders and relationships, ensuring effective communication, and supporting internal operations. Ideal candidates will possess strong attention to detail and intermediate to advanced skills in Excel.

Qualifications

• Intermediate to advanced computer skills, particularly in Excel.
• Ability to handle administrative functions accurately and efficiently.
• Basic understanding of customer service procedures.

Responsibilities

• Manage day-to-day orders and inquiries from customers.
• Develop and maintain professional customer relationships.
• Support internal reporting and administrative tasks.

Skills

Attention to detail

Empathy

Administrative skills

Computer skills

Job description

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

JOB PURPOSE:

The purpose of this position is to pursue the company’s corporate goals by actively responding to customer requests and needs. To liaise, co-operate and communicate with other appropriate departments to ensure customer’s requirements are met. Also, to visit/contact existing customers either at the request of the Customer Services Manager or to an agreed schedule to ensure we maintain existing business, and also that we develop and gain more growth from existing accounts.

KEY ACCOUNTABILITIES:

• Manage the day-to-day orders and enquiries from a specific range of customers, achieving an effective workload
• Develop and maintain professional customer relationships to improve the flow of communication, understanding and increase loyalty to the business
• Attend customer meetings either via telephone or in person, as required
• Understand and follow Standard Operating Procedures for order processing and customer communication
• Processing sales orders and performing accuracy checks
• Stock allocation maintaining a last in first out process
• Verify the application of correct customer prices to orders and dealing with price issues and price requests
• Establish and maintain customer specification files
• Communicating any delivery or service issues in a timely manner to the customer, as well as managing any order changes required
• Assist in the provision of accurate daily / weekly / monthly internal and customer reporting as required
• Support in administration, data requests and queries from customers and internally in a timely manner
• Ensuring that there is a level of general system housekeeping
• Keeping on top of obsolete items / destructions and aged stock
• Input ideas and help to implement specific projects including cost saving and margin improvement initiatives, within the appropriate area of influence
• Contribute to achieving individual account and departmental objectives.
• Support team resource needs during holiday periods, showing flexibility to assist with other accounts
• Support colleagues in training and continuous improvement activities

KNOWLEDGE, SKILLS, EXPERIENCE

• Ability to carry out administrative functions accurately and efficiently
• Computer skills (Word, Excel, Powerpoint) intermediate to advanced level particularly in excel
• Attention to detail and accuracy
• Ability to develop empathy with colleagues and customers
• Basic understanding of working procedures within a within a Customer Services department/ account responsibility.

Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.