Customer Service Advisor

Student Roost; Leicester; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading company in student living seeks a Customer Service Advisor to provide exceptional service and support to residents. The role involves team collaboration, event organization, and addressing resident needs in a fast-paced environment. Ideal candidates are enthusiastic, resilient, and possess strong communication skills, with no prior property experience necessary.

Benefits

Opportunities for career growth

Inclusive support culture

Qualifications

• Friendly, approachable, great at building relationships.
• Tech savvy with good knowledge of MS Office.
• Confident in handling enquiries and resolving issues.

Responsibilities

• Provide support and create an exceptional experience for residents.
• Engage in events and community activities.
• Handle debt management and administrative tasks.

Skills

Communication

Customer Service

Teamwork

Problem Solving

Organization

Job description

Location: Brookland Road, Leicester Salary: £24,182.60 per annum pro rata with overtime paid at 1.25 x hour rate

Hours: Average of 35.5hours per week (contracted to 1,846 hours annually pro rata) between 8am to 8pm.

Working Pattern:Evenings and weekend working is regular

About Student Roost

Student living is about so much more than just a room, it’s about feeling at home. As a Customer Service Advisor, you’ll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.

What you'll be doing:

• Customer Experience & Resident Support
• Events & Community Engagement
• Operational & Administration
• Debt Management
• Inclusive & support culture
• Opportunities for career growth
• Team experience
• More than just a job
• Benefits that support you

What We’re Looking For:We’re not just looking for experience, we’re looking for the right attitude!

Skills & Qualities:

• A People Person - friendly, approachable, and great at building relationships
• Confident providing exceptional resident experience, handling enquiries, and resolving issues
• A team player who thrives in a supportive and collaborative environment
• Tech savvy - ability to learn new systems quickly and have good knowledge of MS office
• Organised and detail orientated, with strong communication skills
• Comfortable with sales, taking payments, following processes, and keeping accurate records
• Resilient, with the ability to stay calm under pressure, particularly during busy periods
• No prior property experience? No problem! We're looking for enthusiasm, a willingness to learn, and a passion for great customer service
• Solutions orientated, with the ability to think on your feet

If you’re passionate about delivering great customer service and want to be part of a team that truly cares, we’d love to hear from you! Please note, successful applicants will be subject to a DBS check.

This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July – September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.

As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board.

Apply now and take the first step towards a rewarding career with Student Roost.