Customer Service Advisor – Social Housing & Maintenance

United Infrastructure Group; Hemel Hempstead; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

23 days holiday per year

Referral scheme up to £2,000

Benefits portal discounts

Job summary

PiLON, part of the United Infrastructure Group, is seeking a Customer Service Advisor to join our Hemel Hempstead team. You will be the first point of contact for residents, handling calls and complaints and ensuring issues are resolved efficiently.

The role is permanent and full-time, based on-site in Hemel Hempstead. You’ll work with a supportive team and have daily opportunities to report to the manager, with training and development to advance your career.

Qualifications

• Experience dealing with customer complaints in call/operator or receptionist roles.
• Strong verbal communication with a calm demeanor.
• Basic computer skills and familiarity with common office software.

Responsibilities

• Answer incoming calls courteously and professionally.
• Provide a positive first impression of our company.
• Manage complaints from start to finish.
• Ensure a satisfactory process for all parties involved.
• Provide daily reports and updates to the designated manager.
• Transfer calls to the appropriate departments.
• Accurately recording messages and important details for follow-up.
• Providing accurate information and assistance to callers.
• Ensuring inquiries are handled promptly.
• Assisting with daily administrative tasks to ensure smooth office operations.

Skills

Customer service experience

Verbal communication

Calm under pressure

Computer literacy

Tools

Office software

Job description

PiLON, part of the United Infrastructure Group, is seeking a Customer Service Advisor to join our Hemel Hempstead team. You will be the first point of contact for residents, handling calls and complaints and ensuring issues are resolved efficiently.

The role is permanent and full-time, based on-site in Hemel Hempstead. You’ll work with a supportive team and have daily opportunities to report to the manager, with training and development to advance your career.