Customer Service Advisor

HSBC; Lanark; On-site; GBP 25,000 - 32,000; Full time

Job summary

HSBC is seeking a Customer Service Advisor based in the Isle of Man. The role involves providing personalized service to clients, managing face-to-face appointments, and ensuring customer satisfaction. Candidates should possess strong organizational skills and a passion for delivering excellent customer service.

Benefits

Competitive benefits package

Market-leading employer pension contribution

Enhanced parental leave

Private healthcare

Access to tailored professional development

Qualifications

• Previous experience in a customer-facing environment is required.
• IT literacy and office experience are essential.
• Experience in a banking environment is an advantage.

Responsibilities

• Hold face-to-face appointments with clients.
• Open new accounts and products while servicing client needs.
• Educate customers on digital banking platforms.

Skills

Customer Service

Organization

Time Management

Job description

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Customer Service Advisor

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.

As an HSBC employee in the Channel Islands and Isle of Man (CIIOM), you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of Customer Service Advisor, based in Isle of Man.

As a Customer Service Advisor, you will be holding face-to-face appointments with potential and existing clients, opening new accounts and products, and servicing their needs. You will deliver a personalized and friendly service every day. You will be the first point of contact for our customers, educating them to use our digital platforms, giving them a choice of how they wish to bank with us. You will actively raise fraud awareness and identify customers who may be in vulnerable situations, determining the best way we can support them.

This role will require you to be flexible, well-organized, and happy to work in a dynamic environment.

In this role, you will have:

• Passion for delivering superior customer service
• Excellent organization and time management skills
• Previous experience in working in a customer-facing environment
• Previous office experience and IT literacy
• Previous experience in a banking environment would be an advantage

What we'll give you:

• Your journey starts with a 12-week training course where we'll train you on all products and services.
• A very competitive benefits package including a market-leading employer pension contribution, enhanced parental leave, and private healthcare.
• At HSBC, we are passionate about coaching and developing our people. You will have access to our learning platform and will have the opportunity to develop yourself and your career further.

You'll achieve more when you join HSBC.

This role is based in Isle of Man.

For further details and application information, please click "Apply".

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces — no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc

Telephone: [phone]

Job ID 6111