Customer Service Advisor

TieTalent; Hengoed; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading company seeks individuals for a Customer Service Technical role within their Mobile Technical Team. This position offers a salary of £25,087, with opportunities for career growth and flexibility, allowing you to help customers solve their mobile technology issues while enjoying numerous benefits and a supportive team culture.

Benefits

Online GP access 24/7 for you and family

Market-leading paid carer's leave

18 weeks full pay for family leave

Discounts on EE & BT products

Support for career development

Volunteering days

Optional private healthcare and dental cover

Qualifications

• No specific experience required; training provided.
• Calm and helpful demeanor is essential.

Responsibilities

• Assist customers with mobile tech-related queries over the phone.
• Provide technical support and resolve issues.

Skills

Problem-solving

Communication

Relationship building

Job description

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Hourly rate:£12.82

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil, where you'll be talking over the phone to customers with various mobile tech-related queries. You could be helping someone with a simple device query or something more complex to keep them connected with loved ones. The role is dynamic and varied.

You don’t need specific experience to join us. As long as you’re naturally helpful, calm, and able to build relationships, we can train you on the rest.

This opportunity offers flexibility to support your work-life balance. We aim to accommodate your needs, such as scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• A starting salary of £25,087, rising to £25,684 at 9 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded by EE.
• Market-leading paid carer’s leave—up to 2 weeks off for those caring for family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay for maternity, paternity, and adoption leave within the first year.
• Discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds annually.
• Support to develop your career—EE is passionate about employee growth.
• Volunteering days to give back to your community.
• Optional private healthcare and dental cover for you and your family.

We offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?