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Customer Service Advisor

TieTalent

Mountain Ash

On-site

GBP 25,000 - 26,000

Full time

2 days ago

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Job summary

Join TieTalent as a Customer Service Technical Advisor, where you'll engage with customers to resolve mobile technology queries. With a starting salary of £25,087, you'll enjoy opportunities for development, a supportive environment, and various benefits, including flexible arrangements and incentives.

Benefits

Access to GP via telephone or video

Paid carer’s leave

Equalised maternity, paternity, and adoption leave

Discounts on EE & BT products

Career development support

Volunteering days

Optional Private Healthcare and Dental

Qualifications

No specific experience required, training provided.
Must be naturally helpful and calm.

Responsibilities

Handle mobile tech-related queries over the phone.
Provide support on a range of device issues.

Skills

Problem-solving

Communication

Relationship building

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About

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Hourly rate: £12.82

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE.

Why not use your skills to make a difference and join our Mobile Technical Team in Merthyr Tydfil. You’ll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love. You never know what’s coming next.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

Agreatstarting salary of£25,087 rising to £25,684 at 9 months in role, plus incentives and bonuses.
Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
Hugediscounts of EE & BT products including your Mobile and Broadband – saving youhundredsofpoundsevery year
Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
Volunteering days, so you cangive backto your local community
Optional Private Healthcare and Dental, to protect you and your family

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

Mountain Ash, Wales

Work experience

Mobile Engineering

Languages

English

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Technology, Information and Internet

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