Customer Service Advisor

First Recruitment Services; Haywards Heath; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading company is seeking a Customer Service Advisor for shift work in Burgess Hill. The role involves assisting customers via phone and online, ensuring effective communication and record-keeping. Ideal candidates will be enthusiastic, self-motivated, and possess excellent customer service skills. This position offers a competitive salary and additional benefits.

Qualifications

• Enthusiastic and self-motivated professional.
• Excellent telephone manner.
• Ability to work in a busy environment.

Responsibilities

• Taking calls for assistance and advising customers.
• Updating computer records with job details.
• Communicating with staff via telephone and email.

Skills

Team skills

Customer skills

Communication

Job description

• Position: Customer Service Advisor – Shift Work
• Salary: £26,740 per annum plus very good company benefits. Additional bonus paid of £3,000 after two years of continuous service
• Location: Burgess Hill, West Sussex
• Hours: Shift work, 4 days on, 4 days off basis – 12 hour shift, weekdays 09:00-21:00 and weekends 10:00-22:00
• Location: Close to Burgess Hill. Due to office workplace location it is essential to be a driver and have your own transport.

We are delighted to be working alongside our long term client on an exclusive agency arrangement as they seek to recruit an additional (due to company growth) Customer Services Advisor (shift-work) to join their friendly and busy teams close to Burgess Hill.

The role:

The job involves taking calls for assistance, advising customers of progress and keeping all parties informed. The CSA position provides the vital link between motoring organisations, roadside staff and the customer / motorist.

Duties of the position include:

• Receiving calls for assistance via telephone, online messaging system, internal messaging system & RAM communications
• Recording all details taken from customers on the computer database.
• Communicating with all staff via telephone, internal messaging & email.
• Updating computer records with details of each job as operatives arrive and complete tasks.
• Receive calls regarding queries of non roadside services including parking and workshop services

Competencies required:

We are looking for an enthusiastic and self motivated professional with the following qualities:

• Team skills– you will need to work with a small team of people within the Control Room and good communication is essential
• Customer skills –an excellent telephone manner
• Working in a busy environment –at times the Control Room can be a very hectic place, with many phone calls and high work volumes. You will need to deal with this calmly but still be able to focus on delivering great service.

Shift pattern

• Four days on, four days off
• 12 Hour working shift pattern. – weekdays 0900-2100 and weekends 1000-2200

This is a superb opportunity to join a very established and highly thought of organisation.

If you enjoy working shifts, like having a lot of free time and have a great customer services / phone manner then this is the ideal role for you

Apply today for immediate consideration.

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency on behalf of this vacancy.