Customer Service Advisor

JR United Kingdom; Harlow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in Harlow is seeking a Customer Service Advisor to provide exceptional direct-to-consumer support. You'll be responsible for responding to inquiries, processing orders, and ensuring a positive customer experience. This role offers opportunities for growth and a supportive team culture.

Benefits

25 days holiday

Regular team socials

Comprehensive onboarding and training

Opportunities for career growth

Qualifications

• Previous experience in direct-to-consumer (D2C) customer service.
• Excellent written and verbal communication skills.
• Ability to remain calm and solutions-focused under pressure.

Responsibilities

• Responding to customer inquiries about products and orders.
• Troubleshooting and resolving customer issues professionally.
• Updating CRM and support systems accurately.

Skills

Communication

Problem-solving

Organization

Tools

Zendesk

Job description

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Customer Service Advisor – Harlow (Office Based)

Are you a people person with a passion for delivering exceptional customer service? Do you enjoy working in a dynamic environment where you’re the first point of contact for customers?

We’re looking for a Customer Service Advisor to join a friendly, fast-paced team in Harlow. In this role, you’ll provide direct-to-consumer (D2C) support, ensuring every interaction is handled with care, professionalism, and a focus on customer satisfaction.

About the Role

You’ll be the first point of contact for customers via phone, email, and live chat—helping with product queries, order tracking, and issue resolution. The goal is to enhance the customer experience through timely, efficient, and friendly service.

Key Responsibilities:

• Responding to customer inquiries about products and orders
• Processing orders and handling returns or exchanges
• Troubleshooting and resolving customer issues professionally
• Making tailored product recommendations to improve the customer journey
• Updating CRM and support systems accurately (Zendesk experience is a plus)

What We’re Looking For:

• Previous experience in D2C customer service
• Excellent written and verbal communication skills
• Ability to remain calm and solutions-focused under pressure
• Highly organised, with strong attention to detail
• A passion for sport is a plus!
• Experience with Zendesk or similar customer service platforms (desirable)

What’s on Offer:

• 25 days holiday
• Regular team socials and a supportive team culture
• Comprehensive onboarding and training
• Opportunities for career growth

If you're ready to bring energy, empathy, and efficiency to a growing business, apply today to join the team!