Customer Service Advisor

Acorn Insurance; Halesowen; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company is looking for a Customer Service Advisor to ensure exceptional customer experiences. The role involves interacting with customers via various channels, maintaining data accuracy, and supporting continuous improvement within the team. Ideal candidates will have a passion for customer service and experience in a similar role.

Qualifications

• Passion for quality customer service.
• At least one year on Graduate/Post-study visa required.
• Effective prioritization and multitasking skills.

Responsibilities

• Serve customers across multiple channels: web, telephone, email.
• Maintain accurate customer data in My Policy systems.
• Support continuous improvement of customer experience.

Skills

Effective decision maker

Customer Service

Team Player

Pro-active and well organised

Computer literate

Attention to detail

Tools

MS Office suite

Job description

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Working Hours: 37.5 hours per week, Monday to Friday 09:00am - 17:30pm, 1 in 4 Saturdays 10:00am - 14:00pm

About the Role:

As a Customer Service Advisor, you will provide a professional first point of contact for customers, colleagues and external business partners in order to ensure the delivery of an exceptional customer experience.

What you will be doing:

• Serve our customers regardless of the channel they use, e.g. web, telephone, email, etc.
• Use My Policy systems to enter customer data to a high standard of accuracy.
• Validate and process new customer accounts assisting customers with any account related enquiries.
• Maintain a strong and up to date working knowledge of all processes relating to relevant products and services.
• To work collaboratively with your peer group and other colleagues sharing best practice.
• When appropriate, seeks opportunities to add value to the customer and build customer loyalty through the promotion of My Policy products and services.
• Provide administrative support to ensure activities related to customer's accounts are carried out in a timely manner and records are maintained.
• Establish and communicate high standards of customer service in line with the company's values and culture.
• Establish and communicate high standards of customer service in line with the company's values and culture.
• Identify and escalate to your line manager any key customer impacting issues to achieve greater business wide success.
• Maintain effective working practices in a team environment, ensuring that compliance and service delivery standards are in line with quality and compliance framework and regulatory requirements.
• Contribute to an open and honest culture within teams through collaborative and supportive working.
• Support a culture of continuous improvement for Customer experience, and operating systems.
• Liaise with relevant stakeholders across the business to instigate and influence positive change.

What we're looking for:

• Effective decision maker in a fast-paced environment
• Individuals who have a passion and commitment to providing quality Customer Service
• Team Player
• Able to prioritise workloads to meet challenging deadlines and ability to multi-task and self-organise.
• Pro-active and well organised
• Adaptable
• Computer literate and proficient in MS Office suite
• Accuracy and attention to detail
• A desire to develop own skill sets

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.

At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate

Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered.