Customer Service Advisor

XPO; Gotham; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading logistics company is seeking a Customer Service Advisor in Gotham. Ideal candidates will have a passion for customer interaction, be multitaskers, and excel in problem-solving. The position offers competitive pay, 25 days of holiday, and various additional perks to ensure a fulfilling work environment.

Benefits

25 days of holiday plus bank holidays

Cycle to work scheme

Workplace pension

High street discounts

Qualifications

• Experience in distribution and warehouse customer service environment.
• Honest, reliable, flexible, and focused.
• Excellent communication skills in all forms.

Responsibilities

• Proactively seek to prevent issues and provide solutions.
• Analyze reoccurring issues.
• Handle claims issues from an internal customer perspective.

Skills

Communication

Problem Solving

Customer Service

Tools

Microsoft Word

Microsoft Excel

Job description

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Logistics done differently.

Monday – Friday, 7.30-16.00 / 8.30-17.00 rotating shifts.

We need someone that has a passion for speaking to people and not be scared of juggling various tasks at any one time. If this sounds like something for you then read on!

Pay, benefits and more:

We’re looking to offer a competative salary depending on experience. In addition, we offer 25 days holiday (plus bank holidays), as well as the option to buy additional days. You’ll have access to a variety of high street discounts, as well as cycle to work scheme, a workplace pension and many other perks.

• Proactively seek to prevent issues and when issues do arise, find out-the-box solutions to keep our service levels running to the highest possible level
• Analyse reoccurring issues and determine root cause & solution
• Handle claims issues from tan internal customer perspective
• Monitor inbound/outbound call logs
• Deal with Claims Issues from Customers
  
  
  

Logistics done differently.

We are looking to bring on board a Customer Service Advisor on a permanent contract, to join a busy, fast-paced team based at our customer site in Gotham. Working Monday – Friday, 7.30-16.00 / 8.30-17.00 rotating shifts.

We need someone that has a passion for speaking to people and not be scared of juggling various tasks at any one time. If this sounds like something for you then read on!


Pay, benefits and more:


We’re looking to offer a competative salary depending on experience. In addition, we offer 25 days holiday (plus bank holidays), as well as the option to buy additional days. You’ll have access to a variety of high street discounts, as well as cycle to work scheme, a workplace pension and many other perks.


What you’ll do on a typical day:

• Proactively seek to prevent issues and when issues do arise, find out-the-box solutions to keep our service levels running to the highest possible level
• Analyse reoccurring issues and determine root cause & solution
• Handle claims issues from tan internal customer perspective
• Monitor inbound/outbound call logs
• Deal with Claims Issues from Customers
  
  
  

What you need to succeed at XPO:

• You’ll need to have worked in distribution and warehouse customer service environment
• Be honest, reliable, flexible, and focussed
• Excellent communication skills in all forms & at all levels
  
  

Working experience of Microsoft packages such as Microsoft Word and Excel


Be part of Something Big:

We strive to create an inclusive environment for all our colleagues, where everyone feels welcomed, empowered and where you can bring your true self to work. You may not feel you tick all of the boxes we have written above, so even if your experience doesn’t precisely match the job description but you feel you have the skills needed, please feel free to reach out to our recruitment team for an initial discussion. Your skills and passion set you apart and we welcome diverse people and perspectives at XPO. We encourage applications from people of all different backgrounds and identities. To empower you to do as well as possible during the recruitment process, if you require any changes or amendments to our application and interviews, please don’t hesitate to let us know.






XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.



The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.Review XPO's candidate privacy statement here.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Transportation, Logistics, Supply Chain and Storage

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