Customer Service Advisor

Cathay Investments; Gorsley; On-site; GBP 1,000; Full time

Job summary

Cathay Investments is seeking a dedicated Customer Service Advisor to enhance our small, friendly team in Gorsley. You will be the first point of contact for customers, ensuring excellent service and prompt handling of inquiries and orders. This full-time, office-based role emphasizes teamwork and communication skills, with responsibilities spanning multiple customer service tasks.

Qualifications

• Experience in customer service roles.
• Strong communication skills in writing and speaking.
• Ability to work well in a team environment.

Responsibilities

• Answer phone lines promptly and professionally.
• Monitor and process incoming emails.
• Investigate and resolve customer inquiries.

Skills

Relevant experience within a similar role

Good time management

Microsoft Office knowledge

Positive outlook

Good teamwork

Ability to communicate well in both written and verbal form

Job description

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Customer Service Advisor at Cathay Group

Location

Gorsley, United Kingdom

£11.44 per hour

Job Type

Full-time

Date Posted

May 3rd, 2024

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Mercian Logistics is part of the Cathay Investments Group and we are looking for someone to join our small but friendly customer services team as a Customer Service Advisor based at our site in Ross.

The main purpose of this role is to deliver excellent customer service whilst providing first point of contact for customers, depots and consignee's.

Key Tasks:

• Ensure phone lines are answered promptly and professionally.
• Monitor incoming emails and process/ distribute as required.
• Prioritise customer orders and requests.
• Investigate and resolve customer and consignee enquiries or escalate in line with Company Procedures.
• Complete daily, weekly and monthly department tasks as directed by manager and inline with agree procedures.
• Work alongside all areas of the business to ensure quality of service is prioritised at all times.
• Any other ad hoc tasks.

Skills required:

• Relevant experience within a similar role.
• Good time management
• Microsoft Office knowledge
• Positive outlook
• Good teamwork
• Ability to communicate well in both written and verbal form.

This role is 100% office based and no agency applications will be accepted.