Customer Service Advisor

Meridian Business Support; Gloucester; On-site; GBP 26,000 - 27,000; Full time

Job summary

A leading company in Gloucester is looking for a Customer Service Advisor to join their friendly team in Stonehouse. The role involves responding to business client enquiries, managing orders, and ensuring high-quality customer service with flexible working options. Enjoy a competitive salary and excellent benefits, including private medical healthcare and a positive workplace culture.

Benefits

Private medical healthcare

25 days holiday + bank holidays

Office closed over Christmas

Hybrid working (up to 2 days working from home once trained)

Free on-site parking

Qualifications

• Previous experience in customer service, sales support, or account coordinating role.
• Confidence in using order processing or ERP software.
• Ability to articulate in a professional and helpful manner.

Responsibilities

• Handle customer enquiries via phone and email.
• Process customer orders and coordinate with internal departments.
• Build rapport with clients and maintain accuracy in records.

Skills

Strong written and verbal communication

Attention to detail

Customer service experience

Tools

Microsoft Word

Outlook

Basic Excel

Order processing software (e.g., SAP, Oracle)

Job description

Customer Service Advisor – No Weekend Work, Great Benefits, and Early Finish on Fridays! ?

Join one of the friendliest teams in the Stonehouse area. This isn’t a call centre job. You'll beresponding to business to business enquiries, not taking calls from the general public. Plus: flexible hybrid working one or perhaps two days per week once trained (if you'd like this) and private healthcare.

Job Title: Customer Service Advisor
Location: Stonehouse, Gloucestershire (with option for some working from home once trained)
Hours: 9am–5pm Monday–Thursday, early finish on Fridays
Salary: £26,000 - £27,000 + excellent benefits

About the Role
Join a small, supportive team in bright, modern offices where you’ll handle customer enquiries from business clients across a range of sectors (including government and industry). You’ll respond by phone and email, offering helpful product information and managing orders from start to finish — all with plenty of training and support.
This is a relaxed, professional environment with time to learn, proper onboarding, and manageable workloads. Delivering good service, using smart systems, and a brilliant team spirit.

What You'll Be Doing
Responding to business to business customer enquiries by phone and email (not taking calls from the public)
Entering and processing customer orders on the database
Liaising with internal departments to ensure timely delivery
Building rapport with repeat clients and understanding their needs
Maintaining accuracy and attention to detail in every taskWhat You’ll Need
Previous experience in a customer service, sales support,account coordinatoror similar role
Experience using order processing or ERP software such as SAP, Oracle, JD Edwards, NetSuite, or similar
Confident using Microsoft Word, Outlook, and basic Excel
Strong written and verbal communication skills with a helpful, professional toneRelevant job titles might include: Customer Service Advisor, Internal Sales Support, Account Coordinator, Key Account Manager, Sales Administrator.

Benefits & Company Culture
Work for a highly respected company known for quality, service, and a great working environment. Offices are newly refurbished with modern break areas – and even table football if that’s your thing!

Perks include:

Private medical healthcare
25 days holiday + bank holidays
Office closed over Christmas
Hybrid working (up to 2 days working from home once trained)
Friendly team, great manager, and excellent training
Free on-site parking and accessible location
Interested?
Apply via this site or contact Tom Andrews at Meridian:
? (url removed)
? (phone number removed)

No CV? No problem – just get in touch and we’ll help you through the process.

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy

Job Info

Job Title:

Customer Service Advisor

Company:

Meridian Business Support

Location:

Posted:

Closes:

Jul 14th 2025

Sector:

Customer Services

Contract:

Permanent

Hours:

Full Time

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