Customer Service Advisor

Specsavers; Kidderminster; On-site; GBP 22,000 - 27,000; Full time

Job summary

Specsavers is seeking a Customer Service Advisor in Kidderminster for a 12-month Fixed Term Contract. In this role, you will provide top-notch assistance to customers, answer queries, and build trust, ensuring a positive experience. Ideal candidates will possess strong communication skills and a customer-first approach.

Qualifications

• Customer-oriented mindset required.
• Strong communication and problem-solving skills necessary.
• Ability to work independently and collaboratively.

Responsibilities

• Act as the first point of contact for customers.
• Answer questions and resolve issues effectively.
• Ensure a positive customer experience through effective communication.

Skills

Customer service orientation

Strong communication skills

Problem-solving

Team collaboration

Independence

Job description

Are you someone who loves helping people and solving problems? If yes, keep reading.

As a Customer Service Advisor you’ll be the first point of contact for customers and visitors, answering questions, resolving, issues, and making sure every interaction is a positive one. You’ll use a variety of communication methods and tools to keep things running smoothly and professionally.

The role isn’t just about answering phones, it’s about building trust with our customers. You’ll be supported to grow your skills, stay up to date with our products and systems, and contribute to a team that values open communication, collaboration and continuous improvement.

If you’ve got a “customer first” mindset, strong communication skills, and enjoy working independently and part of a team, we’d love to hear from you.

This role is based on site in Kidderminster as a 12 month Fixed Term Contract and will require flexibility to work 1 weekend in 9.

Ready for your next role.

Apply Now! #LI-AW1