Customer Service Advisor

Barclays Business Banking; Glasgow; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

Join Barclays as a Customer Service Advisor, becoming the first point of contact for Retail Banking customers. You'll provide guidance, resolve queries, and enjoy a competitive salary with benefits including hybrid working. Empathetic and dedicated individuals are encouraged to apply to make a real difference every day.

Benefits

Pension plan

Private medical insurance

Life insurance

Income protection

Qualifications

• Background in customer service, retail, or hospitality.
• Ability to handle customer queries effectively.

Responsibilities

• Provide resolutions for customer queries through multiple communication channels.
• Support internal teams to meet client needs and ensure accurate transactions.

Skills

Empathy

Customer Service

Communication

Job description

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role supporting customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction.

As part of our Customer Care team, you’ll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you’ll enjoy our comprehensive benefits package, including a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office.

At Barclays, we’re not just offering you a role—we’re offering you a career.

Purpose of the role

To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Accountabilities

• Collaborate across multiple digital channels to personalise each interaction with a customer.
• Enhance the bank's digital capabilities when current technology is not yet ready to support.
• Provide exceptional customer service by responding to inquiries, resolving issues, and handling client requests efficiently.
• Support internal stakeholders including sales, operational, and risk management teams to meet client needs and ensure accurate and timely transactions.
• Assist teams within the business operations, including risk management, compliance, and collections.
• Comply with all regulatory requirements and internal policies related to customer care.

Analyst Expectations

• Meet stakeholder and customer needs through specialist advice and support.
• Perform activities in a timely manner and to a high standard, impacting the role and related roles.
• Possibly oversee specific processes within a team and lead or supervise team members, supporting their development and coordinating resources.
• Demonstrate leadership behaviours such as listening, inspiring, aligning, and developing others if in a leadership role.
• Manage own workload, implement systems and processes, and participate in broader projects if an individual contributor.
• Execute work as per processes, collaborate with related teams, and review colleagues' work to meet requirements.
• Provide specialist advice, manage risk, and ensure compliance with rules and regulations.
• Develop understanding of team contributions to broader objectives and build expertise in the area.
• Make judgements based on experience, evaluate options, and communicate sensitive information effectively.
• Build relationships with stakeholders and customers to identify and address their needs.

All colleagues are expected to embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, and to demonstrate the Barclays Mindset of Empower, Challenge, and Drive.