Customer Service Advisor

Lanes Group; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the utilities sector is seeking a Customer Service Advisor to join their dedicated team. The role involves efficiently addressing customer needs, maintaining communication, and providing updates on service work. Ideal candidates will possess strong communication skills and previous customer service experience. Join a supportive environment that values teamwork and offers various benefits.

Benefits

Pension

Death in Service

Modern onsite gym - discounted membership

Onsite coffee shop - Costa Coffee

Employee Assistance Programme

Holiday Allowance

Qualifications

• Excellent telephone manner and problem-solving skills are a must.
• Competent in IT, accurate data entry and good keyboard skills required.
• Previous customer contact experience required (telephone or face to face).

Responsibilities

• Contacting customers via telephone to advise of work to be carried out.
• Issuing customers with planned start dates.
• Dealing with queries from customers.

Skills

Listening

Communication

Problem Solving

IT Competence

Customer Service

Multitasking

Education

Previous Customer Contact Experience

Job description

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Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets.

We provide award winning services to the clean water, wastewater, gas, digital networks, and highways sector and are passionate about working alongside our client’s and partners to maintain the utility services essential to modern life.

About The Role

We are actively seeking a customer service advisor, to join our friendly, dedicated team that ensure our customer needs are met in an efficient and timely manner. An excellent telephone manner and problem solving skills are a must.

Location: Lingley Mere, Warrington

Hours: Monday to Friday, 40 hours a week (8am-5pm)

Responsibilities – But Not Limited To

• Contacting customers via telephone, to advise of work to be carried out at their property.
• Carrying out calls to customers, to inform them and keep them up to date with the progression of the work planned at their property.
• Issuing customers with planned start dates.
• Deal with queries from the customers.
• Sending text updates to customers.
• Working closely with our in-house team of schedulers, to provide updates of any outstanding work.
  
  

Experience And Qualifications Require For The Role

• Excellent listening and communication skills
• Competent in IT, accurate data entry and good keyboard skills
• Excellent customer service
• Positive, can-do attitude – team player
• Ability to multitask, and work to deadlines
• Previous customer contact experience required (telephone or face to face
  
  

This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.

What You Will Get In Return

In joining the Sapphire Family, you will be working as part of National Award-Winning Utilities Organisation, who recognise a good work ethic and positive attitude. You will be joining a company that has grown significantly over the last decade.

We Offer

Pension

Death in Service

Modern, onsite gym - with discounted membership

Onsite coffee shop - Costa Coffee!

Employee Assistance Programme

Holiday Allowance

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Utilities

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