Customer Service Advisor

TN United Kingdom; East Midlands; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in distribution is seeking experienced Customer Service Agents to join their dynamic Frontline Customer Service Team. This role is pivotal as you will be the first point of contact for customers, handling shipping requests and providing essential information across various communication channels like phone, email, and social media. With a commitment to delivering exceptional service, you will engage with clients worldwide, ensuring their needs are met while maximizing upselling opportunities. Join a company recognized as one of the top ten employers, where you can thrive in a supportive environment and develop your career in customer service.

Qualifications

• Experience in customer service with a strong understanding of processes.
• Excellent communication skills, both written and verbal.

Responsibilities

• Manage inbound calls from worldwide clients handling shipment requests.
• Build rapport with customers and establish their needs.

Skills

Customer Service experience

Communication skills

MS Word

MS Excel

Ability to adapt to change

Teamwork

Job description

A Great Opportunity working for a market leader within distribution. Looking to work for One of the Top Ten Companies to work for?

We need experienced Customer Service Agents to become integral members of the Frontline Customer Service Team. My client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc.

Requirement to work from the Office 2 weeks out of 4, working from home for the other 2 weeks. Operational Hours 07:30-20:15 Monday to Friday - 8hr shift within these times on a 4 weekly rotational basis. Flexibility between 30-40 hours per week. Will have to commit to 4 weeks Full Time training in Office.

Job Role:

Your key responsibilities, which are not exhaustive and not limited to include:

1. Managing inbound calls to the business from worldwide clients handling shipment requests
2. Building rapport with customers and establishing their needs
3. Deliver a consistent call flow, giving the customer the confidence in the information provided
4. Maximise up selling opportunities whilst ensuring the customer has an informed choice

Key Skills:

1. Excellent Customer Service experience, Strong understanding of Customer Service processes
2. Remain positive and enthusiastic during every customer contact
3. Consistently provide a high level of service
4. Excellent communication skills written and verbal
5. Ability to adapt to change
6. Ability to work as part of a team as well as independently
7. Experience of working with MS Word & Excel

This role is subject to 5 Year Compliance and Clean DBS it is imperative that each applicant provides support to the process.

Click Apply or call 01509 213000 ask for Michelle.