Customer Service Advisor

Sunbelt Rentals Careers; Dundee; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading FTSE100 company as a Customer Service Advisor in Dundee. You'll engage with customers, manage orders, and provide exceptional service while contributing to a collaborative team environment. This role is ideal for those with a customer service background looking for operational impact and growth in their career.

Benefits

Generous holiday allowance

Life assurance

Retail discounts

Employee recognition awards

Great company pension scheme

Qualifications

• Proven experience in a customer service role.
• Experience in developing product knowledge.
• Ability to engage and build relationships.

Responsibilities

• Manage customer orders and feedback.
• Communicate with customers via telephone and email.
• Maximize upselling opportunities using product knowledge.

Skills

Exceptional communication skills

Negotiating and influencing

Customer relationship management

Computer literacy in MS Office

Job description

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Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Customer Service Advisor, you’ll be doing one of the most important jobs in our business—looking after our customers. This involves building relationships, understanding what they do, how they do it, and most importantly, how we can help them do it better.

In this role, you'll be responsible for delivering a best-in-class service while using product knowledge and expertise to maximize upselling opportunities. Your days will involve communicating with customers via telephone, email, and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll need to think on your feet and use your initiative to ensure we deliver the best experience and continue to improve our service.

This is a fantastic opportunity for individuals from a customer service background, ideally with industry experience, who want to see and feel the impact of their work in a hands-on, operational, service-focused business.

What can we offer you in return? You’ll join a highly successful FTSE100 company, the UK’s largest equipment rental provider. We offer an industry-leading flexible rewards package, including a generous holiday allowance (with options to buy and sell annual leave), life assurance, retail discounts, employee recognition awards, and a great company pension scheme.

About You

If you join our team, we’ll provide everything you need and ensure you are equipped for success. We’ll discuss your training and personal development needs and your career aspirations.

To succeed as a Customer Service Advisor, you should have:

• Proven experience in a customer service role, preferably handling inbound order/sales enquiries, successfully completing transactions and satisfying customers
• Experience in developing and utilizing product knowledge, eager to understand our product range and the wider Sunbelt business
• Exceptional communication skills, including negotiating and influencing, with the ability to engage and build relationships with internal and external customers
• The ability to use your judgment and initiative to make decisions aligned with company policies and pricing structures
• Being an effective team member with a supportive, collaborative approach
• A flexible, adaptable attitude, enjoying a varied, fast-paced operational environment where you'll manage multiple tasks, deadlines, and targets while maintaining high standards of accuracy
• A commitment to continuous improvement, proposing and acting on suggestions to enhance processes and service levels
• A good level of computer literacy in MS Office, with enthusiasm for learning new IT systems and leveraging technology in your role