Customer Service Advisor

Steer Automotive Group; Doncaster; On-site; GBP 20,000 - 25,000; Full time

Job summary

Steer Automotive Group, a dynamic automotive repair business, seeks a passionate Customer Service Advisor for their Central Claims team in Doncaster. In this role, you'll deliver exceptional customer service through phone and email, ensuring clients feel valued and supported while progressing your career with training and development opportunities.

Benefits

Competitive salary plus performance related bonus

29 days holiday including public holidays

Pension contributions

Enhanced parental leave

Cycle to work scheme

Benefits App - virtual GP appointments

Steer Academy provides accredited ongoing training

Opportunities for career progression

Qualifications

• Ability to communicate effectively via email and phone.
• Professional telephone manner is essential.
• Team player with the ability to work independently.

Responsibilities

• Delivering a fast and efficient service to insurers and customers.
• Ensuring accurate administration of customer files.
• Handling telephone and email enquiries within the contact hub.

Skills

Excellent customer service

Communication skills

Multitasking

Organisational skills

Job description

Social network you want to login/join with:

• Competitive salary plus performance related bonus
• 29 days holiday including public holidaysplus additional days with service
• Pension contributions
• Enhanced parental leave
• Talk to us about flexible working
• Cycle to work scheme
• Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
  
• Steer Academy provides accredited ongoing training – paid for by the business
• Opportunities for career progression

Due to continued business growth, we have an exciting opportunity to join our dynamic and dedicated Central Claims team in Doncaster as a Customer Service Advisor.

We are seeking a candidate who is passionate about providing our customers with an expert and personal experience, making it clear the things they value are in safe hands with Steer Automotive Group.

About the Role

You will be working in our Central Claims contact hub, based at our Doncaster site, supporting our customers in a variety of different ways, operating across our phone system and through email.

Youwill be responsible for:

• Delivering a fast and efficient service to insurers and customers.
• Ensuring accurate administration of customer files, whilst building a genuine rapport.
• Handling telephone and email enquiries within the contact hub.
• Efficiently deploying claims based upon a geographical area.
• Working to targets to achieve team and individual goals.
  

About You

In order to excel as a Customer Service Advisor in our Central Claims team, you will have:

• Excellent customer service and communication skills.
• The ability to multitask.
• Good organisational skills.
• The ability to work in a fast-paced environment.

A professional telephone manner is also essential for this position, as is the ability to communicate effectively via email. You will be a team player, as well as be able to work individually to achieve daily targets.

If you are passionate about delivering exceptional customer service and are seeking a new challenge in a growing automotive repair business that values excellence, integrity and innovation, apply today!