Customer Service Advisor

GXO Logistics; Derby; On-site; GBP 26,000; Full time

Job summary

A leading logistics company is seeking a Customer Service Advisor at their Derby site. The role involves managing customer requests, ensuring accuracy, and communication with various stakeholders. Offering a competitive salary, extensive benefits, and opportunities for development within a diverse and inclusive environment.

Benefits

Company sponsored pension scheme

Private medical & dental insurance

24/7 online GP service

Life assurance

Comprehensive employee assistance programme

High street discounts platform

Cycle to work scheme

Cashback cards

Saving scheme

Qualifications

• Previous customer service experience.
• Strong written and verbal communication skills.
• Good MS Excel skills.

Responsibilities

• Manage customer service requests daily.
• Communicate with customers and internal teams.
• Own customer reports and manage queries.

Skills

Customer service experience

Attention to detail

Written communication skills

Telephone communication skills

Calm demeanor

Resilience

MS Excel skills

Job description

Are you super customer friendly? Can you remain calm and resilient? Looking for a new opportunity with a company which will invest in your development? If yes, we might have a perfect role for you!

Here at GXO Logistics we are looking for a Customer Service Advisor to join our team at our drinks site in Derby, DE21. You will be managing the full end to end order process for a number of significant drinks brands in the UK.

This is a full time, permanent position, working predominantly Monday to Friday between the hours of 06:00 to 18:00.

Pay, benefits and more:

We’re looking to offer a salary of up to £25,625.08 per annum and 33 days annual leave (inclusive of bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

What you’ll do on a typical day:

• Management of in day/week customer service requests
• Communication with customers, internal warehouse and transport teams, external Hauliers and senior stakeholders.
• Ownership of customer reports
• Query management
• Supporting Customer Service Manager

What you need to succeed at GXO:

• Previous customer service experience along with a friendly, calm and resilient manner
• Able to work in a fast-paced environment and maintain accuracy and attention to detail
• Strong written and telephone communication skills with excellent spelling and grammar
• Good MS Excel skills and systems ability

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.