Customer Service Advisor

JR United Kingdom; Derby; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading company is seeking a Customer Service Advisor for a full-time permanent role in Haywards Heath. The role involves handling customer queries, administrative tasks, and ensuring high customer satisfaction. The company offers a competitive salary and excellent benefits.

Benefits

Pension Scheme

Employee Benefits

Social Events

Staff Christmas Party

Qualifications

• Experience in customer-facing/support role.
• Strong verbal and written communication skills.

Responsibilities

• Answer and resolve customer queries via telephone and email.
• Ensure customer satisfaction exceeds expectations.
• Engage in regular learning and development activities.

Skills

Communication

Customer-focused

Time Management

IT Skills

Education

GCSEs in English and Maths

Job description

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Customer Service Advisor

Full-time permanent role

Monday - Friday, 09:00 - 17:00 (37.5 hours per week, including a 30-minute lunch break)

Location: Haywards Heath - modern offices, 10-minute walk from the station. On-site parking and nearby free street parking available.

Salary: £25,000 - £28,000 per year, with excellent company benefits including a pension scheme, employee benefits, social events, and a staff Christmas party.

The Role

The Customer Service Advisor will handle a mix of phone-based customer service and administrative tasks in a busy, friendly office within an expanding organization.

Responsibilities

1. Answer and resolve customer queries via telephone and email, taking ownership of each task.
2. Handle general policy administration.
3. Proactively follow up on customer inquiries and convert them into policies where possible.
4. Ensure customer satisfaction exceeds expectations.
5. Produce high-quality documents and maintain accurate records.
6. Develop a strong knowledge of company products.
7. Comply with company and regulatory policies.
8. Engage in regular learning and development activities.

Requirements

1. Experience in a telephone-based or customer-facing/support role.
2. Good general education, including GCSEs (or equivalent) in English and Maths.
3. Customer-focused with a passion for exceeding expectations.
4. Strong verbal and written communication skills.
5. Good prioritization and time management skills with high accuracy.
6. Proficient IT skills and eagerness to learn new systems.

For more information about this exciting opportunity, please apply now! Shortlisting will occur soon—don't miss out!

Wild Recruitment Ltd T/A First Recruitment Services acts as an Employment Agency for this vacancy.

We are committed to equal opportunity employment and do not discriminate based on gender, marital status, race, religion, color, age, disability, or sexual orientation. Candidates are evaluated solely on their merits, qualifications, and ability to perform the job duties.