Customer Service Advisor

Allianz Partners; Croydon; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading company in the insurance sector as a Customer Service Advisor, where you will enhance customer experience through professional service and sales. This role offers the chance to develop your skills in a supportive environment focused on employee growth and customer care.

Qualifications

• Professional and proactive approach in selling insurance products.
• Ability to handle customer objections positively.
• Conducting outbound sales activity while adhering to customer service standards.

Responsibilities

• Handle incoming and outgoing calls in a friendly, professional manner.
• Maximize sales opportunities through effective communication.
• Participate in performance reviews and training sessions.

Skills

Customer service

Sales

Communication

Problem-solving

Job description

Join to apply for the Customer Service Advisor role at Allianz Partners

1 day ago Be among the first 25 applicants

Join to apply for the Customer Service Advisor role at Allianz Partners

Job Title: Customer Sales Co-Ordinator – Travel Insurance Hub

Reporting to: Customer Sales Manager – Travel Insurance Hub

Department: Travel Experience Hub

OBJECTIVE OF THE ROLE

To provide an professional and proactive approach in selling insurance products or upgrades

in line with the principles of treating customers fairly.

Maximise sales opportunities by utilising your sales skills, ensuring the best and most

appropriate products are discussed with customers during telephone calls.

Deliver outstanding experiences to customers each and every day in line with our Business

Partners contractual agreements.

HOURS

Based on 35 hours per week. Shifts covering 8am to 6pm Monday to Friday and 9am to 1pm on Saturday. However, due to the nature of this role hours may vary in line with the needs of

the business.

MAIN RESPONSIBILITIE

Quality and Customer Focus

Our vision is to be renowned as the caring premium UK insurance provider. We strive to

deliver an exceptional customer experience throughout the claim lifecycle.

• All customers are calling us for help and therefore you will be required to handle all
  
  

incoming and outgoing telephone calls in a helpful, friendly, polite and professional

way.

• Where specific call guides or processes have been put in place, you must follow
  
  

these practices.

• Handle customer objections in a positive manner and actively attempt to overcome
  
  

these objections in line with sales guidance materials. Actively attempt to build

rapport with all callers.

• Actively look for opportunities to upgrade levels of cover through effective listening
  
  

and identification of customer needs.

• Carry out outbound sales activity ensuring all regulatory and customer service
  
  

standards and requirements are adhered to where appropriate.

• To capture all requested data and provide information to the caller
• Respond to incoming correspondence in accordance with agreed procedures.
• Carry out administrative tasks as required within the department.
• To ensure that the relevant Supervisor/Manager is informed of any service failure or
  
  

potential problem.

FCA Compliance

• Operate within and adhere to all FCA regulations.
• Ensure that the sales process carried out follows the procedure based sales
  
  

approach.

Communication, Collaboration and Engagement

Structured, regular two way communication is important, so we ask you to:

• Full participation and contribution in annual performance reviews, one to one’s and
  
  

monthly team meetings by providing positive and/or constructive feedback

• Ensure that you maintain up to date knowledge concerning all aspects of the brands you
  
  

represent.

• To ensure that all product and technical knowledge is applied at every opportunity.
• Advise your team of any product or technical developments and issues that you have
  
  

been made aware of.

• Highlight to Senior Managers any customer feedback or product trends which may impact
  
  

the business.

Training and Coaching

• Regular feedback will be provided through Call Auditors, Call Coaches and Managers
  
  

and therefore you will be required to participate in all feedback sessions.

• Training and support will be provided and you will be required to positively engage in any
  
  

online or face to face training we provide you.

• Work with your Manager to identify any training/coaching areas that might benefit your
  
  

performance and advise your supervisor of any areas of work which you require any

additional training.

• Where specific call guides or processes have been put in place, you must follow these
  
  

practices.

• Ensuring timely completion of all mandatory or online training modules
  
  

Complaint Handling

• Handle all regulated complaints within the FCA complaint guidelines
• Escalate high profile cases or contentious issues to the right Manager as soon as
  
  

possible. For serious issues, contact your Manager even if it is out of hours so that they

can make sure other people are aware and provide further advice or recommendations if

required.

• Where possible and within your authority limits manage to conclusion including resolution.
  
  

Provide an objective report of events when required and ensure the case is highlighted to

your Manager or the most appropriate Manager.

You will also be responsible for the following:

Health & Safety

• To ensure that your work area is kept safe and tidy at all times.
• To abide by the Health & Safety Work Act 1974.
• To notify your supervisor/Manager of any Health & Safety issues which may cause harm
  
  

to fellow employees

About Allianz:

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.

Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Financial Services and Insurance

Referrals increase your chances of interviewing at Allianz Partners by 2x

Get notified about new Customer Service Advisor jobs in Croydon, England, United Kingdom.

Guest Relations Executive - Guest Relations - Jumeirah Carlton Tower

London, England, United Kingdom 2 weeks ago

Epsom, England, United Kingdom 1 month ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 17 hours ago

London, England, United Kingdom 9 hours ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 6 days ago

Greater London, England, United Kingdom 5 days ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

Thornton Heath, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 5 days ago

Customer Relations Executive (temporary contract)

London, England, United Kingdom 6 days ago

TikTok LIVE - Global Customer Service Operations Manager

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 weeks ago

Service Advisor ( Fixed Term) - Mercedes-Benz of Dartford

Dartford, England, United Kingdom 3 months ago

BOTTEGA VENETA - Client Advisor (Heathrow T2)

London, England, United Kingdom 3 weeks ago

Greater London, England, United Kingdom 5 days ago

London, England, United Kingdom 5 days ago

Customer Support Advisor - 18 Months Fixed Term

London, England, United Kingdom 2 weeks ago

Client Advisor - Loewe - Accessories - Selfridges

London, England, United Kingdom 4 days ago

London, England, United Kingdom 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.