Customer Service Advisor

Sunbelt Rentals Careers; Crawley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading rental services provider in the UK seeks a Customer Service Advisor to enhance customer experience and manage inquiries efficiently. The role emphasizes relationship building and upselling in a dynamic, fast-paced environment, perfect for those with strong service backgrounds. The company offers an attractive benefits package, including generous holiday allowances and a pension scheme.

Benefits

Generous holiday allowance with buy/sell options

Life assurance

Retail discounts

Employee recognition awards

Company pension scheme

Qualifications

• Proven experience in a customer service role, managing inquiries.
• Exceptional communication skills, including negotiation and influencing.
• Good computer literacy and adaptability to manage tasks effectively.

Responsibilities

• Deliver best-in-class customer service and manage customer inquiries.
• Build relationships and maximize upselling opportunities.
• Take ownership of the customer journey from inquiry to post-hire feedback.

Skills

Communication

Teamwork

Negotiation

Initiative

Adaptability

Continuous Improvement

Computer Literacy

Tools

MS Office

Job description

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Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Customer Service Advisor, you’ll be doing one of the most important jobs in our business—looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.

In this role, you’ll be responsible for delivering a best-in-class service while using your product knowledge to maximize upselling opportunities. Your days will involve communicating with customers via phone, email, and website requests. You’ll manage orders from inquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll need to think quickly and use your initiative to ensure we provide the best customer experience and continuously improve our service.

This is a great opportunity for individuals with customer service experience, ideally from a similar industry, who want to see and feel the impact of their work in a hands-on, operational, service-focused environment.

What we offer

You’ll join a successful FTSE100 company, the UK’s largest equipment rental provider. We offer a flexible rewards package, including generous holiday allowance (with buy/sell options), life assurance, retail discounts, employee recognition awards, and a company pension scheme.

About You

If you join us, we’ll provide everything you need to succeed. We’ll discuss your training and development needs and support your career aspirations.

To succeed as a Customer Service Advisor, you should have:

• Proven experience in a customer service role, preferably handling inbound inquiries and completing transactions successfully
• Experience in developing product knowledge and understanding our product range and business
• Exceptional communication skills, including negotiation and influencing
• The ability to make decisions using your judgment and initiative within company policies
• Strong teamwork skills with a collaborative approach
• A flexible, adaptable attitude to manage multiple tasks in a fast-paced environment
• A commitment to continuous improvement and process enhancement
• Good computer literacy in MS Office and willingness to learn new IT systems