Customer Service Advisor

Barclays; Coventry; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading company as a Customer Service Advisor and make a difference to customers daily. You'll be the first point of contact for Retail Banking customers, providing face-to-face support and guidance. Enjoy a competitive salary of £25,500 along with a comprehensive benefits package, including a pension plan and private medical insurance. With full training and support, you'll have the opportunity to grow your career in a collaborative environment.

Benefits

Pension Plan

Private Medical Insurance

Life Insurance

Income Protection

Qualifications

• Background in customer service, retail, or hospitality.
• Ability to provide resolutions for customer queries.

Responsibilities

• Collaborate across multiple digital channels to personalise customer interactions.
• Provide exceptional customer service by resolving inquiries and issues.
• Comply with regulatory requirements and internal policies.

Skills

Customer Service

Empathy

Communication

Job description

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly face and first point of contact for our Retail Banking customers in branch or at one of our local hubs, offering face-to-face guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £25,500. On top of that, you’ll enjoy our comprehensive benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

Purpose of the role

To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Accountabilities

• Collaborate across multiple digital channels to personalise each interaction with a customer.
• Enhance the bank's digital capabilities when current technology is identified as not yet ready to support.
• Provide exceptional customer service by responding to inquiries, resolving issues, and handling client requests efficiently.
• Support internal stakeholders including sales, operational, and risk management teams to meet client needs and ensure accurate, timely transactions.
• Support teams within business operations, including risk management, compliance, and collections.
• Comply with all regulatory requirements and internal policies related to customer care.

Analyst Expectations

• Meet stakeholder and customer needs through specialist advice and support.
• Perform activities in a timely manner and to a high standard, impacting the role and related functions.
• Manage specific processes within a team, potentially leading and supervising team members, guiding development, and coordinating resources.
• If in a leadership role, demonstrate leadership behaviours: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
• For individual contributors, manage own workload, implement systems and processes, and participate in broader projects.
• Execute work according to processes, collaborate with related teams, and ensure work meets requirements.
• Provide specialist advice, take ownership of risks, and ensure compliance with rules, regulations, and conduct codes.
• Understand how all teams contribute to broader objectives and continuously develop operational expertise.
• Make judgments based on experience, evaluate options, and communicate sensitive information effectively.
• Build relationships with stakeholders and customers to address their needs.

All colleagues are expected to embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, and to demonstrate the Barclays Mindset—Empower, Challenge, and Drive—our operating principles for behavior.