Customer Service Advisor

TN United Kingdom; Coventry; On-site; GBP 29,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join a friendly team in Coventry. This hybrid role involves answering customer inquiries, resolving issues, and ensuring a first-class service experience. With a supportive environment and a focus on teamwork, you'll thrive in a position that values your contributions. The company offers a competitive hourly rate and a comprehensive benefits package, making this an exciting opportunity for those looking to advance their careers in customer service. If you're passionate about helping others and enjoy a dynamic work environment, this role is perfect for you.

Qualifications

• Experience in an office environment is essential.
• Ability to deliver excellent customer service in a fast-paced setting.

Responsibilities

• Handle approx. 40 calls and emails daily.
• Resolve customer issues related to orders and returns.

Skills

Customer Service Experience

Multi-tasking

IT Skills

Timekeeping

Job description

Role: Customer Service Advisor
Based: Foleshill Enterprise Park, Coventry, CV6

Rate of pay: £13.79 p/h (33 holidays: 25 days + 8 BH – hourly rate equivalent to £28,683)
Hours: Mon – Fri: 8.30am - 5pm
**Hybrid role once trained** (Monday & Friday working from home)

Duration: 12-month plus contract

The Customer Service Advisor will work as part of a small friendly team of 6. The company's offices are open plan, providing a good working atmosphere and working relationships between departments.

Key Responsibilities:

• Answering approx. 40 calls and emails per day
• Resolving customer issues with regards to orders
• Raising and progressing returns and invoice queries
• Dealing with root cause analysis and issue prevention

Minimum Requirements:

• Experience working in an office environment
• Ability to multi-task
• The skill to deliver a first-class customer experience in a fast-paced customer-focused environment
• Good IT skills
• Good attendance and timekeeping

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.