Customer Service Advisor

TN United Kingdom; Cheadle; On-site; GBP 24,000 - 32,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Customer Service Advisor, um Teil eines dynamischen Teams zu werden. In dieser Rolle unterstützen Sie Kunden in finanziellen Schwierigkeiten, indem Sie empathisch zuhören und Lösungen anbieten. Sie werden Teil eines Unternehmens, das sich leidenschaftlich für die Bedürfnisse seiner Kunden einsetzt und ein positives Arbeitsumfeld fördert. Mit einer Vielzahl von Vorteilen, einschließlich großzügiger Urlaubsregelungen und einem starken Fokus auf Teamarbeit, ist dies eine großartige Gelegenheit für jemanden, der einen Unterschied machen möchte.

Benefits

26 Tage Urlaub plus Geburtstag frei

Kauf- und Verkaufsurlaub

Discretionary annual bonus

Lebensversicherung

Krankheitsabsicherung

Gesundheitscashplan

Private Krankenversicherung

Kostenloser Zugang zu Unternehmensferienhäusern

Reise-Saisonkarte Darlehen

Fahrrad-Leasing

Qualifications

• Hervorragende Kundenservice- und Kommunikationsfähigkeiten.
• Empathischer Ansatz durch aktives Zuhören und effektives Fragen.

Responsibilities

• Bearbeitung von eingehenden und ausgehenden Telefonanrufen von Kunden.
• Verstehen der finanziellen Situation der Kunden und Finden von Lösungen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Aktives Zuhören

Teamarbeit

Job description

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We’re Together – the market leading property finance experts with an entrepreneurial spirit. Based in Cheadle, South Manchester, we’ve been established since in 1974 and have built a team of over 750 colleagues, who are passionate about supporting individuals and businesses achieve their property ambitions by making finance work for them.

We pride ourselves on our common-sense approach to lending and offer a range of mortgage and secured loan products to individuals and businesses who are typically underserved by mainstream lenders. Our customers are central to everything we do and we work hard to support them to turn challenges into opportunities which make our customers' property ambitions a reality.

We’re looking for great people from all backgrounds and experiences who love working together and putting our customers at the heart of everything we do – and that starts with our brilliantly different team of people.

Job Description

As a Customer Service Advisor , you will work as part of our Operations Collection Team. We are a customer facing telephony team consisting of Collections, Recoveries and Customer Support. We’re focussed on providing high quality support to regulated and unregulated customers. Our aim is to understand a customer’s circumstances and offer the appropriate sustainable support for customers in financial difficulties or who are experiencing in-life vulnerabilities. We achieve this through exceptional customer service, exercising common sense and treating customers with compassion.

As a Customer Service Advisor , we are looking for someone to:

• Deal with inbound and outbound telephone calls from customers relating to early and/or late stage arrears on regulated and unregulated accounts
  
• Through effective listening and questioning, understand the root cause of a customer’s financial situation and work with the customer to find the right solution for their needs
  
• Resolve customer enquiries to completion, aiming for first contact resolution where appropriate to reach good customer outcomes
  
• Identify and attempt to resolve potential customer complaints and escalate where appropriate
  
• Understand the needs of vulnerable customers and arrange the appropriate type of support, including signposting to organisations who can help

Qualifications

• Exceptional customer service and communication skills, with a commitment to minimising customer effort
• An excellent understanding of what a good customer outcome looks like
• An empathetic approach to customers through active listening and effective questioning, coupled with a keen sense of business objectives
• A team player who works collaboratively and flexibly within their own team and the wider operation to achieve business goals

Additional Information

Benefits working at Together

• 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
• Buy & sell holidays
• Discretionary annual bonus
• Life assurance
• Critical illness cover
• Health cash plan
• Private medical insurance
• Free access to company holiday homes
• Travel season ticket loans
• Ride to work scheme
• Free local gym access
• Local bar / restaurant discounts

Together Money embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

We care that you have a great experience with us at Together, if you need us to make any reasonable adjustments to make your experience easier, please let us know and we’ll do all we can.

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.