Customer Service Advisor

Deverellsmith; Cambridge; On-site; GBP 15,000 - 21,000; Part time

Job summary

Deverellsmith is seeking a Customer Service Advisor for a busy residential site in Cambridge. This part-time, permanent role is 20 hours per week (Mon-Fri), with a 2pm-6pm shift, at £12.71 per hour.

You will welcome residents, visitors and contractors, manage the reception, and help ensure a safe, welcoming environment across the property. The role emphasizes delivering excellent customer service, building relationships, handling inquiries, and supporting daily operations.

Qualifications

• Experience in a customer-facing role within hospitality, residential, retail or a similar service-led environment.
• Excellent communication and relationship-building skills.
• Friendly, approachable and professional manner.
• Ability to stay calm, organised and solution-focused in a busy environment.

Responsibilities

• Deliver a warm, professional front-of-house experience.
• Build relationships with residents and respond to enquiries with empathy and efficiency.
• Resolve day-to-day issues, escalate where appropriate and ensure follow-up.

Skills

Customer service

Communication

IT systems

Problem solving

Job description

Customer Service Advisor (84) Cambridge, England

Salary: GBP12.71 - GBP12.71 per hour

We are looking for a highly customer-focused Customer Experience Advisor to join a busy residential accommodation site in Cambridge. This is a part-time, permanent position working 20 hours per week, Monday to Friday.

This is an ideal opportunity for someone who genuinely enjoys helping people and takes pride in delivering an outstanding customer experience. You'll be the welcoming face of the site, building positive relationships with residents while ensuring the day-to-day operation runs smoothly.

No two days are the same, so we're looking for someone who is approachable, proactive and happy to get involved wherever needed. You'll spend time both at reception and out around the property, creating a friendly, safe and welcoming environment for everyone who lives there.

The Role

As the first point of contact for residents, visitors and contractors, you'll play an important role in delivering a consistently high standard of service. Your responsibilities will include:

• Delivering a warm, professional and welcoming front-of-house experience.


• Building strong relationships with residents and responding to enquiries with empathy and efficiency.


• Resolving day-to-day issues, escalating where appropriate and ensuring excellent follow-up.


• Supporting the resident journey from arrival through to departure.


• Managing reception duties, including parcel handling, visitor management and general administration.


• Assisting with property tours and occupancy activity when required.


• Carrying out regular walks around the building to ensure communal areas are safe, clean and well presented.


• Completing routine inspections, welfare checks and incident reports.


• Responding appropriately to alarms, emergencies and unexpected situations.


• Supporting health and safety procedures and helping maintain a safe environment.


• Working closely with colleagues across operations and maintenance to deliver an exceptional resident experience.

About You

We're looking for someone who is passionate about providing excellent customer service and enjoys making a positive difference every day.

You'll ideally have:

• Experience in a customer-facing role within hospitality, residential, retail or a similar service-led environment.


• Excellent communication and relationship-building skills.


• A friendly, approachable and professional manner.


• The ability to remain calm, organised and solution-focused in a busy environment.


• Confidence using IT systems and completing administrative tasks accurately.


• A proactive attitude with a willingness to support the wider team whenever needed.


• Strong organisational skills and attention to detail.

What's on Offer

• Part-time, permanent position (20 hours per week, Monday to Friday).


• Hours: 2pm-6pm


• £12.71 per hour.


• A varied and rewarding role where you'll have a real impact on the resident experience.


• The opportunity to join a supportive, collaborative team within a fast-paced residential environment.