Customer Service Agent

Boden Group; Cambridge; On-site; GBP 20,000 - 29,000; Part time

Benefits offered by this job

Central Cambridge location

Friendly and supportive team

Temporary contract

Experience in student accommodation

Job summary

Boden Group is seeking an experienced Customer Service Agent to join a busy student accommodation site in Central Cambridge. You will be the first point of contact, delivering a welcoming front-of-house service and handling enquiries.

In this temporary role, you will manage bookings, support reception duties and keep records up to date. The team is friendly and supportive, offering varied customer-facing work in a Cambridge setting.

Qualifications

• Previous customer service, reception or administration experience.
• Excellent communication and interpersonal skills.
• Friendly, professional and approachable manner.
• Good organisation with the ability to manage multiple priorities.
• Experience within student accommodation, hospitality or property services would be advantageous.

Responsibilities

• Provide a professional and welcoming front of house service.
• Respond to student enquiries in person, by phone and via email.
• Manage bookings, appointments and meeting room reservations.
• Resolve customer queries and escalate issues where required.
• Maintain accurate records and update internal systems.
• Support reception and general administrative duties.

Skills

Customer service experience

Excellent communication

Interpersonal skills

Multitasking

Attention to detail

Tools

Microsoft Office

Job description

Are you an experienced Customer Service Agent who enjoys working in a busy, people-focused environment? We’re recruiting for a Customer Service Agent to join a student accommodation team in Central Cambridge.

All potential applicants are encouraged to scroll through and read the complete job description before applying.

You’ll be the first point of contact for students, visitors and contractors, providing a welcoming front of house service while supporting the smooth day-to-day running of the site.

The Role

As The Customer Service Agent, You Will

• Provide a professional and welcoming front of house service.
• Respond to student enquiries in person, by phone and via email.
• Manage bookings, appointments and meeting room reservations.
• Resolve customer queries and elevate issues where required.
• Maintain accurate records and update internal systems.
• Support reception and general administrative duties.

About You

To be successful as the Customer Service Agent, you’ll have:

• Previous customer service, reception or administration experience.
• Excellent communication and interpersonal skills.
• A friendly, professional and approachable manner.
• Good organisation with the ability to manage multiple priorities.
• Confidence using Microsoft Office and general computer systems.
• Experience within student accommodation, hospitality or property services would be advantageous.

What’s in it for You?

• £18 per hour
• Temporary contract
• Central Cambridge location
• Varied, customer-facing position
• Friendly and supportive team environment
• Experience within the student accommodation sector

If you’re an experienced Customer Service Agent looking for your next opportunity in Cambridge, we’d love to hear from you.