Customer Service Advisor

phs Group plc; Caerphilly; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Hybrid work after 6 months

Free on-site parking

No weekend or evening work

Virtual GP

Employee discounts

ILM training opportunities

Job summary

phs Group in Caerphilly is hiring a Customer Service Advisor for a fully hybrid role with no evenings or weekend work. You will work 36.25 to 40 hours per week, with a supportive benefits package and opportunities to grow within the company.

Join a market-leading hygiene services provider in the UK with 63 years of operation. Enjoy on-site parking, ILM training, Virtual GP support, and a structured training scheme that helps you develop professionally.

Qualifications

• No sales targets and no evening/weekend work.
• Basic computer skills required; training provided.
• Strong communication with business customers and ability to build rapport.

Responsibilities

• Take calls and build rapport with business customers daily.
• Resolve issues quickly so customers feel valued.
• Communicate clearly by phone and email; maintain polite demeanor.
• Learn systems with our support; adapt quickly to new tools.
• Demonstrate a can‑do attitude and care about customer work.

Skills

Listening

Rapport building

Questioning

Phone & email communication

Customer service

Basic computer skills

Job description

Customer Service – but without the sales or long hours!

Contact Centre - Customer Service Advisor – Caerphilly

Full Time hours – 36.25 to 40 hours per week with excellent benefits and hybrid working after 6 months

We welcome applications from motivated individuals who can commit to starting with our team on 19th October 2026

Imagine the perfect contact centre role. Enjoyable work where you’re valued for delivering excellent customer service. A friendly atmosphere with a market-leading, secure, successful company. Great hours and no evenings or weekend working. That role is here at phs Group! If you are ready to make a positive change in your career, we want to hear from you!

We are phs Group – the leading Hygiene Services provider in the UK. We are in our 63rd year, and there has never been a better time to join us as we continue to grow. We are looking for the right person to join our Customer Service team in Caerphilly. Consider these questions:

• Do you want a great job helping business customers, without thinking about sales targets?
• Do you live locally – for example, in Caerphilly, Merthyr, Rhondda Cynon Taff?
• Do you have contact centre experience?
• Are you reliable, loyal, and hardworking?
• Are you comfortable with using a computer and quick at learning new systems?
• Are you looking for a career in an established company?

If you answered ‘Yes’, and your skillset includes listening, building rapport, and asking questions to establish customer needs, this is the career for you! We’ve great hours, a good salary and a fabulous list of benefits that continues to grow. And if you’re driving to our Caerphilly office, our free on-site car park will save you a fortune. What’s more there are:

• No sales targets, no evening working, and no weekend working.
• No travelling into Cardiff or struggling to find parking each day.
• No car parking charges, and less money spent on fuel.

It’s a great place to work, and local to you if you live in or near Caerphilly.

Your role as a Customer Service Advisor at phs Group:

• Taking calls and building rapport with business customers each day on our contact centre.
• Fixing any issues quickly and efficiently, so customers feel valued every time.
• You should be polite and clearly spoken, able to have great conversations (phone and e‑mail).
• Basic computer skills are really important! We’ll help you learn the rest.
• Most important is a can‑do attitude, someone who really cares about the work they do for customers.

In return for your commitment and expertise at phs Group you’ll benefit from:

• Working hours between 36.25 – 40 hours a week, Monday to Friday
• Rewarding salary, great team and excellent benefits
• Access to Virtual GP for you and your family
• No weekend or evening working
• Flexible training scheme
• Hybrid working after 6 months
• Real savings with major supermarkets and retailers through amazing employee discounts with phsPerks.com
• Further savings with our phs Direct Online shop
• Free Parking on‑site so no parking costs
• Excellent careers opportunities
• Accredited ILM training through external and in‑house training
• Apprenticeship opportunities
• 23 days holiday plus bank holidays off
• Other benefits such as improved parental leave, a 24‑hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…

We want to speak with you!

About phs:

phs Group was founded in 1963 and are the leading provider for Hygiene Services in the UK, Spain and Ireland. We have over 120,000 customers across 300,000 locations incorporating numerous businesses during 63 years of business.

At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.