Planner and Scheduler - Hayes

PHS Group Ltd.; Greater London; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Online GP for you and your family

phsPerks discounts with major stores

ILM training and development

Job summary

PHS Group Ltd. is seeking a highly organised Planner & Scheduler for the Hayes Operations Center. The role focuses on creating efficient driver schedules, analysing routes, and driving continuous improvement to meet KPI targets.

You will support the Lead Scheduler, manage onboarding for customer mobilisations, and ensure timely responses to issues. A valid driving licence is essential and the position offers weekday hours with hybrid working.

Qualifications

• Advanced knowledge of scheduling systems and IT skills.
• Analytical, proactive with a focus on continuous improvement.
• Customer-focused with ownership of scheduling for assigned Operations Centres.
• Strong communicator and collaborative team player.
• Valid driving licence (essential).

Responsibilities

• Create and maintain optimal schedules for Service Drivers in the Hayes Operations Center to maximise productivity.
• Analyse routes and driver feedback to continuously improve efficiency.
• Monitor unplanned work and KPI trends; maintain backlogs at appropriate levels.
• Support the Lead Scheduler with daily Op Rhythm Calls and weekly reviews.
• Assist with customer mobilisations and onboarding, ensuring smooth rollouts and fast responses.
• Resolve customer service queries in a timely manner.
• Travel to Operations Centres or meetings when required.
• Uphold health, safety and quality standards.

Skills

Scheduling software

Analytical thinking

Customer-focused

Communication

Driving licence

Team collaboration

Tools

Excel

IT systems

Job description

Planner & Scheduler
Location- Hayes (UB3 3NB)
Great hours Monday to Friday, no evenings or weekend working
Full time permanent position with hybrid working

About the Role

We’re looking for a highly organised, analytical, and proactive Planner & Scheduler to join our PHS Hygiene team. In this role, you’ll play a key part in ensuring our Service Drivers have optimised routes, our customers receive outstanding service, and our operational performance meets the highest standards.

Working closely with the Lead Scheduler and Operations Management teams, you’ll help drive continuous improvement, efficiency, and great customer outcomes.

What You’ll Be Doing:

Planning & Scheduling

• Create and maintain optimal schedules for Service Drivers in the Hayes Operations Center to maximise productivity and resource utilisation.
• Analyse routes and driver feedback to continuously improve efficiency.
• Monitor unplanned work and KPI trends to ensure resources are used effectively. Maintain backlogs at appropriate levels.

Operational Support

• Support the Lead Scheduler through daily Op Rhythm Calls, weekly reviews, and ad hoc meetings.
• Assist with customer mobilisations and onboarding, ensuring smooth rollouts and fast responses to any issues.
• Resolve customer service queries in a timely and appropriate manner.

Communication & Collaboration

• Work closely with Scheduling and Operations teams to meet KPI targets.
• Cascade updates on policies, process changes, and operational news to ensure staff remain well-informed.
• Promote consistent ways of working and a positive team environment.

Other Responsibilities

• Travel to Operations Centres or meetings when required.
• Always uphold all health and safety and quality standards.

Skills & Knowledge Required

• Advanced knowledge of scheduling systems and best‑practice scheduling, with strong IT skills and a passion for technology.
• Highly analytical and solutions‑focused, able to propose flexible approaches and drive continuous improvement.
• Customer‑obsessed, taking ownership of scheduling delivery for assigned Operations Centres.
• Strong communicator with a personable, collaborative approach.
• Resilient, proactive team player who can prioritise effectively and perform under pressure.
• Positive, can‑do mindset with a strong commitment to getting the job done.
• Valid driving licence (essential).

In return for your commitment and expertise in this role, you will get:

• A competitive salary depending on experience in a secure, successful company.
  No weekend or evening working – great hours Monday to Friday (40 hours a week).
• Online GP for you and your family.
• Amazing employee discounts with major supermarkets and retailers with phsPerks.com
• Training available to expand your skills. We offer accredited ILM training through external and in-house training
• 23 days holiday plus bank holidays (31 days in total), plus a Buy / Sell holiday scheme
• Free Parking onsite so no parking costs
• Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…

Why Join Us?

At PHS Hygiene, you’ll be part of a supportive, forward-thinking team where your input truly matters. You’ll have the opportunity to influence best practice, drive improvements, and help shape an efficient, customer-focused operation. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. phs Group is the leading hygiene services provider in the UK, Ireland and Spain. Our team of over 3,000 expert personnel provides washroom, floorcare, healthcare and a range of specialist services to over120,000 customers ranging from large single sites, to multi-national restaurant chains, healthcare establishments and small owner occupied shops.