Customer service advisor - Utilities

Greenbean; Bury; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading energy company is seeking a Metering Administrator to manage metering operations effectively. The role involves overseeing data accuracy, stakeholder communication, and problem-solving in a dynamic environment. A competitive salary of £27,000 is offered, along with development opportunities and supportive benefits.

Benefits

25 days of annual leave (plus bank holidays)

Free onsite parking

Access to an onsite gym

Exciting social and team-building events

Qualifications

• Experience in managing metering operations and industry processes.
• Strong communication skills required for stakeholder interaction.
• Adaptable and flexible to support various tasks.

Responsibilities

• Oversee installation and updates of metering data.
• Resolve meter discrepancies and manage rejections.
• Communicate with stakeholders to address queries.

Skills

Organisational skills

Problem-solving

Stakeholder management

Attention to detail

Interpersonal skills

Tools

MS Office

MS Excel

Job description

This range is provided by Greenbean. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Greenbean

Are you an organised, detail-oriented professional with a passion for the energy sector? Do you thrive in a dynamic environment where problem-solving and stakeholder management are key? If so, this could be the perfect role for you!

You’ll receive a starting salary of £27,000 + bonus + benefits and the opportunity to develop your career!

Why Join Us? We offer a range of benefits to support your wellbeing and professional growth:

• 25 days of annual leave (plus bank holidays)
• Free onsite parking
• Access to an onsite gym
• Exciting social and team-building events

The Role We are looking for a dedicated Metering Administrator to oversee and manage metering operations, working closely with various stakeholders to ensure efficient service delivery. This role requires strong organisational skills, problem-solving abilities, and the capacity to manage industry processes and projects effectively.

Key Responsibilities:

• Oversee the installation, exchange, removal, and updates of metering data to maintain accuracy
• Ensure stakeholder information is up to date and that appointments are properly managed
• Identify and resolve meter discrepancies efficiently
• Handle and resolve industry meter reading rejections
• Communicate with customers, metering partners, reading agencies, and other industry professionals to address queries
• Support AMR and Smart meter rollout initiatives
• Ensure meter readings are obtained and submitted within set deadlines
• Process industry file flows to ensure accurate supply point data
• Provide regular and ad-hoc reports as required

Desired Personal Attributes:

• Excellent verbal and written communication skills
• Strong organisational and prioritisation skills in a fast-paced environment
• Exceptional attention to detail and accuracy
• A proactive approach to problem-solving and process improvement
• Adaptable and flexible, with a willingness to support other areas as needed
• Strong interpersonal skills with the ability to influence and build relationships

Advantageous Skills:

• Proficiency in MS Office, particularly MS Excel
• Experience within an energy sector operations function
• Advanced Excel skills
• Previous experience working with metering agents or third-party industry service providers

If you are interested in this new position, click 'apply now’ and a member of our team will be in touch!

Job Type: Full-time

Pay: From £27,000.00 per year

• Company pension

Schedule:

• Day shift
• Monday to Friday

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Customer Service

• Industries

  Utilities and Utilities Administration

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