Customer Service Advisor

Brobertsrecruitment; Bury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A fast-growing energy business in the Bury area is seeking a motivated Customer Service Advisor to join their Customer Service team. This newly created role focuses on managing account queries with a customer-centric approach while ensuring that high-quality service is maintained. Responsibilities include resolving billing issues, supporting product launches, and providing aftersales support. Ideal candidates should possess strong organizational skills, good verbal and written communication abilities, and familiarity with Excel and Outlook.

Benefits

Excellent package with development opportunities

Bonus offered

Opportunity for progression

Qualifications

• Must possess excellent verbal and written communication skills.
• Strong organizational and attention to detail skills are essential.
• Ability to work in a team and independently.

Responsibilities

• Act as the primary point of contact for key accounts.
• Manage and resolve a wide range of account queries.
• Support the launch of new products and services.

Skills

Organizational skills

Verbal communication

Written communication

Attention to detail

Computer literacy

Teamwork

Tools

Excel

Outlook

Job description

Join to apply for the Customer Service Advisor role at Belinda Roberts Ltd

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Join to apply for the Customer Service Advisor role at Belinda Roberts Ltd

Fast growing energy business based in the Bury area requires a Service Delivery Coordinator, this is a role that sits within the Customer Service team. This is an newly created role due to the growth in the business.

This is a newly created role due to the growth of the business. The primary function of this role is managing all account queries through a first-class customer centric approach. My clients strength is in the quality of service reflected in the knowledge and enthusiasm of their staff.

Responsibilities

• Act as the primary point of contact to key accounts
• Manage and resolve a wide range of account queries
• Continuously develop the service offering to key accounts
• Communicate any billing issues to the billing team and vice versa
• Be the primary point of contact for the roll out programs making the business aware of any challenges and performance of the program
• Ensure all the half hourly data sent to managing agents is complete and accurate and make the managing agents aware of any issues and timescales to resolve issues
• Support the launch of new products of services through effective internal and external communication
• Support back-office in providing aftersales support and customer care
• Various standard and adhoc reporting
  
  

Desired personal attributes

• Excellent organisational skills
• Self-motivated
• Excellent verbal and written communication skills
• Good arithmetic skills
• Computer literate with strong Excel and Outlook skills
• Excellent attention to detail
• Good at working as part of a team and individually
  
  

In return this role offers an excellent package along with development and progression, there is also a bonus offered with this role and the opportunity to progress within this growing business.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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