Customer Service Advisor

Premier Marinas; Bursledon; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free onsite parking

33 days annual leave

Private Medical Cover

Online GP access

Training academy

Job summary

Premier Marinas Swanwick Marina on the River Hamble is seeking a Customer Service Advisor to join a friendly, hardworking team. You will be the face of the marina, delivering first-class service to berth holders and visitors.

This office-based role includes some outdoor work and a rota that covers weekends and bank holidays. You will learn marina software and contribute to a range of tasks, with training provided through our online academy.

Qualifications

• Excellent customer service delivery.
• Ability to handle enquiries and sales efficiently.
• Comfortable learning and using computer software systems.
• A proactive, flexible team player.

Responsibilities

• Provide frontline customer service to berth holders and visitors.
• Handle enquiries and sales with a positive attitude.
• Learn marina software and contribute to office tasks.
• Work weekends and bank holidays on a rota.

Skills

Customer service

Sales handling

Software literacy

Teamwork

Tools

CRM software

Job description

We are looking for a Customer Service Advisor to join our friendly, hardworking team at Premier Marinas' Swanwick Marina on the idyllic River Hamble.

As the face and personality of the marina, you will play a vital part in how we are viewed by berth holders and visitors to our site. This is a great opportunity for a customer focused individual, with a flexible work ethic, to join a fast-paced team in a great location.

Candidates must be able to demonstrate:

• Ability to understand and deliver excellent customer service
• A good understanding of enquiry and sales handling
• Ability to learn and use computer software systems
• “A can do" attitude and flexible approach to teamwork

This role will be primarily office based but will also include some outdoor working and the rota will provide for working weekends and bank holidays on a rota basis. Experience of boating would be advantageous but not essential. In all cases we will support you to grow your skills and assist you to reach your potential.

Premier Marinas offers a competitive salary and pension, 24/7 access to an online GP, Private Medical Cover, free onsite parking, annual leave equivalent to 33 days and other benefits, alongside training and development opportunities delivered through our dedicated online academy.

At Premier Marinas, we believe diversity makes us stronger. We treat all applicants equally and with respect, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Note: Proof of eligibility to work in the UK on start of contract will be required. Our Applicant Privacy Notice is available on our website.

Closing date for applications is Saturday 8th August 2026 although we reserve the right appoint prior to the closing date. Successful applicants will be contacted within 2 weeks of that date.