Customer Service Advisor

Babcock International Group; Bristol; On-site; GBP 22,000; Full time

Job summary

Babcock International Group cherche un Conseiller Clientèle pour son site à Bristol. Vous jouerez un rôle essentiel au sein de notre équipe, en étant le premier point de contact pour les clients MOD. Le candidat idéal possédera d'excellentes compétences en communication et sera capable de gérer des demandes variées efficacement. Des avantages intéressants sont offerts, comprenant un régime de retraite, des opportunités de partage d'actions, et des jours de bénévolat rémunérés.

Benefits

Régime de pension à cotisation correspondante

Programme d'actions pour les employés

Portail d'économies pour les employés

Paiement des frais professionnels

Congé spécial de 10 jours pour réservistes

Échange de congés

Journée 'Soyez gentil'

Qualifications

• Expérience en service client essentielle.
• Capacité à gérer plusieurs contacts via divers canaux.
• Organisé avec une excellente attention aux détails.

Responsibilities

• Premier point de contact pour toutes les demandes du MOD.
• Fournir un support téléphonique et administratif.
• Administer les demandes de réservation via le système Babcock.

Skills

Excellente communication

Gestion des exigences des clients

Compétent sur MS Office

Attention au détail

Education

Éduqué au niveau GCSE

Job description

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Job Title: Customer Service Advisor
Location: Stoke Gifford, Bristol
Compensation: £22, + Benefits
Role Type: Full time / Permanent
Role ID: SF

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Service Advisor at our Bristol site.

The role
As a Customer Service Advisor, you’ll have a role that’s out of the ordinary. You’ll be a pivotal part of the Contact Centre Team; providing a leading vehicle fleet management service to all Ministry of Defence (MOD) customers worldwide.

Day to day, you’ll be first point of contact for all MOD enquiries. It supports the wider team as part of a global fleet management service for customers worldwide, typically handling queries of a varied nature across both phone calls and emails.

• Provide phone and administrative support to a wide variety of customer and supplier questions and queries
• Be an important first part of the customer journey, making sure that the Babcock values shine through in everything we do
• Using Babcock’s booking system to administer booking requests where relevant
• Providing customers with confirmation of their booking and any further information required relating to that booking
• Liaise with both supplier and customer throughout the booking process where necessary
  

The successful candidate will be expected to work a flexible schedule, including weekend shifts, as required.

This role is full time, 37.5 hours per week and is based on site at Bristol.

Essential experience of the Customer Service Advisor

• Excellent communication skills and the ability to build rapport with the customer
• Ability to handle multiple contacts via all voice and non-voice channels against strict key performance indicators (KPI’s)
• Competent on MS Office (Word, Outlook, Excel, PowerPoint, SharePoint)
• Ability to identify customer needs and respond appropriately to them
• Excellent oral and written communication skills
• Organised with excellent attention to detail

Qualifications for the Customer Service Advisor

• Educated to GCSE level

Security Clearance
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at

What we offer

• Matched contribution pension scheme, with life assurance
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity