Weekend Customer Service Advisor - Ringwood

Careline Support Ltd; Ringwood; On-site; GBP 10,000 - 23,000; Full time

Job summary

Careline Support Ltd is expanding its call handling team and seeks motivated individuals for weekend shifts in Ringwood. The role involves responding to emergencies and providing excellent customer service. Competitive salary starting from £20,000 per annum, with training opportunities and a supportive work environment.

Benefits

Free tea and coffee

Career development opportunities

Bright, contemporary offices

Free on-site parking

Qualifications

• Experience in customer service roles (call centers, retail, hospitality, care sector).
• Good standard of English.
• Good IT skills.

Responsibilities

• Take incoming calls from retired Homeowners.
• Respond to emergencies (accidents, fires, floods).
• Log calls in the CRM system.

Skills

Customer service

Communication

Empathy

Calm in crisis

IT skills

Job description

Client:

Careline Support Ltd

Location:

Ringwood, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

de541c677376

Job Views:

10

Posted:

22.06.2025

Expiry Date:

06.08.2025

Job Description:

• Location: Office based,Ringwood, Hampshire
• Salary:From £10.25 per hour, dependent on experience

We are delighted to be expanding our call handling team at Careline Support Ltd and are looking for a personable, motivated and diligent person to join our amazing team at weekends.

Why work for us?

• Competitive salary starting from £20,000 per annum pro rata, negotiable depending on experience (£10.25 per hour)
• Fantastic Colleague Benefits
• Supportive and friendly team
• Free tea and coffee (as much as you can drink!)
• Extensive training from your initial induction and throughout your career
• Career development opportunities
• Bright, contemporary offices based in Ringwood
• Free on-site parking
• Rewarding work; you’ll be making a positive difference every day
• And, if you’re just starting out in your career, you can gain valuable work experience with a respected company, excellent for your long-term career aspirations!

What does the role involve?

• You’ll be taking incoming calls from retired Homeowners, responding to a variety of situations including emergencies (eg, accidents, fires, floods), fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice
• Logging each call in our CRM system to ensure the information is accurate and sufficiently detailed at all times
• Remaining alert to ensure you are ready and available for your next customer.
• A flexible, friendly and responsive approach is essential.

No sales, just great customer service!

About you

• We are looking for people with customer service experience, for example, from call centres, retail, hospitality or the care sector
• You will be a great listener and communicator, motivated, reliable, resilient, empathetic, flexible, calm in a crisis and with good common sense!
• A good standard of English and IT skills is essential

There is no better feeling than making a difference to someone’s life and that is exactly what we do here at Careline Support Ltd each and every day.

Company Values - TORCH – Trust – Openness – Respect – Communication - Honesty

Who are we?

Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is alone in an emergency. Working from our modern offices in Ringwood, Careline are breaking the mould of other call centre environments.

How to join us

We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, apply today and find your calling!

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Created on 22/06/2025 by TN United Kingdom